Senior Director, Customer Partnerships

Position at Parts Town

As the fastest growing distributor of food service equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key.

But we’re also looking for unique enthusiasm, high integrity, courage to embrace change… and if you know a few jokes, that puts you on the top of our list.

• Parts Town Pride – check out our virtual tour and culture!
• Annual bonus Program
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options:
  Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Senior Director, Customer Partnerships will lead a portfolio of critical national strategic partnerships. This highly visible role is responsible for earning the right to grow each partnership by building deep, trusted, and long‑lasting relationships; taking exceptional care of our customers; and consistently doing what we say we will do. The Senior Director will develop and execute comprehensive business plans that maximize profitable growth, deepen account penetration, and create meaningful value for both the customer and Parts Town.

Success requires an enterprise mindset, strong executive presence, disciplined prioritization, proactive communication, and unwavering accountability for commitments, results, and the overall customer experience.

• Lead a portfolio of critical national strategic partnerships, serving as the senior point of accountability for relationship health, customer experience, growth, and results
• Build deep, trusted, and long‑lasting relationships with customer executives, key decision‑makers, and stakeholders at every level of the organization
• Develop and execute strategic partnership plans that uncover customer needs, expand our value, and maximize sustainable, profitable growth
• Deliver annual sales, margin, and overall contribution objectives while maintaining a relentless focus on taking excellent care of our customers
• Create new business‑building opportunities within existing strategic partnerships and identify new national partnerships that align with our growth strategy
• Set clear expectations, follow through on commitments, resolve complex customer challenges, and hold yourself and cross‑functional partners accountable for delivering results
• Lead high‑impact customer initiatives and complex projects from strategy through execution, keeping stakeholders aligned and informed along the way
• Partner collaboratively with sales, marketing, customer experience, operations, supply chain, technology, and other teams to deliver solutions that make it easier for customers to do business with Parts Town
• Maintain an in‑depth understanding of each customer’s business, the industry, and the competitive landscape, and translate those insights into proactive recommendations and action

• You have 10+ years of progressive experience in a fast‑paced, high‑growth, consultative, and collaborative sales or customer partnership environment
• You have a proven track record of leading and growing large, complex national strategic partnerships and delivering meaningful, profitable results
• You know how to earn trust with senior executives and frontline stakeholders alike by listening well, communicating…