IT Support Technician

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Are you passionate about technology and enjoy helping others? Join our team as an IT Support Technician and be the go‑to expert for our internal users! In this role, you’ll tackle a variety of IT systems and issues, making every day unique and challenging. We’re seeking someone with excellent problem‑solving skills, a knack for clear communication, and a friendly, customer‑focused attitude.

You’ll work closely with a supportive team, leveraging your knowledge of IT systems, processes, and terminology to keep our organization running smoothly. This is an in‑office position, perfect for someone with some IT coursework or one‑to‑two years of experience in the field. If you’re ready to make a difference and grow your career, we want to hear from you!

Salary: $50,000 - $60,000 (Cleveland, OH).

• User Support & Troubleshooting
  • Provide initial support and troubleshooting for diverse IT systems, including Windows 10/11, Microsoft Office, and network issues.
  • Regularly communicate with end‑users to diagnose, troubleshoot, repair, and train staff with all laptops, software, printer, and other IT needs.
  • Diagnose, repair, and maintain computers, laptops, phones, and related hardware.
  • Address common issues such as email problems (including Email Filtering Software) and phone system challenges.
• Systems Management
  • Record support requests and resolutions in the internal ticketing system while maintaining up‑to‑date documentation.
  • Manage asset and inventory records; assist with procurement, setup, maintenance, and audits of IT systems and software.
  • Configure, install, and deploy new workstations, phones, and other IT equipment.
• Technical Support
  • Administer Active Directory and Office 365 environments.
  • Aid in installations and upgrades of corporate data center equipment (servers, communication devices, etc.).
  • Undertake small to medium‑sized IT projects and prioritize work to meet service level agreements and deadlines.
• Additional Duties
  • Perform basic networking troubleshooting and support Dell purchasing and quoting processes.
  • Provide general help‑desk support and respond to system monitor alerts as first‑line technical support.
  • Other duties as assigned.

• A customer‑friendly attitude with excellent problem‑solving, communication, and interpersonal skills.
• Working knowledge of IT systems, processes, and troubleshooting methodologies.
• Ability to explain technical concepts clearly to users of varying technical backgrounds.
• Familiarity with Microsoft Office applications (Word, Excel, Power‑Point, Outlook) and basic computer/networking concepts with a focus on Microsoft Windows.
• Proactive approach to identifying and resolving IT issues, with a strong willingness to learn and adapt.

• Some related coursework in IT or one‑to‑two years of experience in the IT field required.
• A+ or other related certifications are preferred.

• Ability to lift PCs and other IT equipment weighing up to 75 pounds.
• Must be capable of sitting, standing, or kneeling for extended periods.
• Occasional driving required.

Entry level

Full‑time

Information Technology

Automation Machinery Manufacturing