Field Service Scheduler

Description

*** THIS IS AN ON-SITE POSITION LOCATED IN AURORA, OHIO***

Layer Zero Power Systems Inc. is a globally recognized leader in providing state‑of‑the‑art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission‑critical environments. Our customer base is comprised of companies in the transaction processing, financial, computer service provision and semiconductor manufacturing sectors.

Layer Zero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.

The Customer Scheduler is responsible for coordinating service appointments, installations, and maintenance visits with customers and internal teams. This role ensures efficient resource allocation, timely and proactive communication, and alignment between customer expectations and field service capabilities.

• Schedule field service visits, installations, and preventive maintenance based on customer needs and technician availability.
• Proactively communicate appointment details, updates, and changes to customers and internal stakeholders.
• Forecasting of workload and long term planning/scheduling
• Balance Utilization of all field service technicians within scope
• Partner with other schedulers to share resources as needed
• Maintain accurate records in scheduling systems and ensure alignment with service contracts and SLAs.
• Order and coordinate delivery of necessary parts and replacement parts under warranty
• Coordinate with Field Service, Engineering, and Logistics teams to optimize technician routes and maximize technician time onsite.
• Monitor schedule adherence and proactively resolve conflicts or delays.
• Track and report scheduling metrics such as utilization, on‑time service rate, reschedule frequency, and customer satisfaction.
• Support escalation management by prioritizing urgent service requests and coordinating rapid response.

• Associate’s degree or equivalent experience in business, logistics, or operations.
• 2+ years of experience in scheduling, dispatch, or customer service—preferably in a technical or field service environment.
• Strong organizational and communication skills.
• Proficiency in scheduling software, CRM systems, and Microsoft Office.
• Ability to manage multiple priorities and adapt to changing demands.

• On‑time service delivery rate
• Customer satisfaction scores related to scheduling
• Long term proactive planning
• Reduction in reschedules and missed appointments
• Technician utilization and route efficiency

• Competitive pay with performance incentives
• 100% company‑paid medical, dental, and vision
• 401(k) with company match
• 3 weeks PTO, 8 paid holidays, and 2 floating holidays

• Impact
  :
  Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission‑critical projects.
• Innovation
  : immerse yourself in an environment that celebrates forward thinking and continuous improvement.
• Collaborative spirit
  :
  Work closely with engineers, marketers, and other professionals to bring ideas to life.
• Grow with us
  :
  We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career.

At Layer Zero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.