Store Manager, Retail & Store Manager

Coach Store Manager

Join to apply for the Store Manager role at Coach. Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, Coach makes beautiful things, crafted to last—to allow you to be yourself.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. As a member of the Tapestry family, we are committed to innovation, inclusion, and optimism.

• Understand organizational objectives and make decisions that align with Company priorities and values.
• Endorse, model and develop the team to deliver Coach’s Selling and Service expectations.
• Manage sales strategies, initiatives and growth across all categories.
• Flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Maximize floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers.
• Set and communicate goals for the team and track store’s performance at all times; achieve sales through team.
• Hold the management team accountable for floor supervisor productivity, personal productivity and management contribution.
• Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals.
• Drive business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
• Develop a clienteling strategy in partnership with the District Manager; implement and monitor strategy over time to achieve business goals and objectives.
• Understand changes in local market with potential impact on business performance and support the execution of local sales strategies and tactics.
• Build credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace.
• Act as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives).
• Coaches team on incorporating trends into their selling experience with customers.
• Influences customer’s purchase decisions by balancing patience and assertiveness; resolves customer problems in a timely manner through solution-oriented, forward-thinking communication.
• Encourages team to build long-term relationships with customers to drive business.
• Develops both self and individual product knowledge skills and remains aware of current collections.
• Protects and drives the needs of the business at all times; understands the positive sales impact staffing has on the business and recruits and hires accordingly.
• Coaches, develops and motivates the team daily, weekly and monthly to meet goals and utilize company tools.
• Ensures all daily tasks are completed without negatively impacting service of Coach standards.
• Creates enthusiasm and positivity for a shared vision and mission; leads by example and demonstrates confidence when managing the store.
• Takes initiative and has a high level of ownership and accountability for results of self and others.
• Approaches challenges in a direct and timely manner and takes action to course correct in the moment when appropriate.
• Builds trusting relationships with peers and team; acts as an advocate for the team and Brand.
• Adapts to change, switches gears based on business needs, welcomes feedback and maintains a calm and professional demeanor at all times.
• Fosters an environment of teamwork and collaboration; creates short and long-term strategies to achieve personal metrics and performance using available resources.
• Delegates and empowers others; recognizes and values individual performance and communicates appropriately.
• Evaluates performance of all team members, provides consistent and timely feedback and modifies action plans for continuous development of staff.
• Resolves performance problems using appropriate communication, coaching and counseling techniques.
• Creates a talent bench strength by actively recruiting and interviewing candidates.
• Incorporates core responsibilities of…