Retail Security Officer

Job Summary

Provide security detail as outlined in the post orders and establish working relationships with customers, local law enforcement, and fire departments. Security personnel will always perform job duties with a constant awareness of surroundings, making note of all activity that takes place in the assigned area. Security Officers must maintain a professional image and always demonstrate excellent customer service.

• Control of entrances and movement of pedestrian and vehicle traffic.
• Patrol of buildings and perimeters.
• Escort of material and personnel.
• Inspection of security and fire exposures.
• Special assignments.
• Scan checkpoints.
• Writing daily reports.

• Be on time and report to post in full uniform.
• Maintain a professional image that includes greeting customers, visitors and employees in a polite and friendly manner.
• Be proactive in knowing all revisions to post orders and general information distributed by the customer and AFS.
• Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.
• Monitor equipment in a continuous fashion as outlined in the post orders.
• Maintain a working knowledge of all emergency policies, procedures and regulations to respond to alarms, incidents and emergency situations.
• Complete Daily Activity Reports, Log Book entries, Incident Reports and all relevant reports related to job assignment.
• Make recommendations to management on better safety and loss prevention processes as identified during daily routine.
• Have knowledge of any life safety systems, fire panels, CCTV system computer, and other equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel responsible for maintenance and upkeep of equipment.
• Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer/market.
• Communicate on a daily basis with Security Supervisor any new Security Issues or changes that need to be considered or implemented.

• An honest, alert and well-disciplined security officer who acts as a custodian of employee and customer property and safety.
• Constant and dedicated vigilance.
• Strong customer service skills, exemplifying the company’s Mission Statement.
• Ability to be hands‑on, results‑oriented, handling multiple priorities simultaneously.
• Ability to facilitate progressive change, work as part of a team and follow directions.
• Work with a sense of urgency.
• Strong oral and written communication skills.

• Must have strong communication and reading/writing skills.
• Must have a valid Driver's License.
• Must be able to stand/walk for extended periods of time.
• Must be willing to work in an outdoor environment in all weather conditions.

This description portrays in general terms the type and level(s) of work performed and is not intended to be all‑inclusive, nor the specific duties of any one incumbent. The company reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in its sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.