YPS Operational Excellence Specialist

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs.

This all starts with our greatest asset...our employees.

The Operational Excellence Specialist leads key initiatives supporting the performance improvement of the divisions parts, operations, customer experience and revenue growth of the Yancey Power Systems. The purpose is to work collaboratively across the Parts, Service and Sales groups.

• Manage
  , understand and report on all YPS / Caterpillar metrics for Parts, Service, and Sales.,
• Develop Parts growth strategies
  and custome
  r experience plans
• Design and implement customer relationship improvements (projects/programs)
• Lead operational efficiency projects targeting the YPS Parts and Service relationship
• Provide SME knowledge of
  business products and value
  propositions of the YPS Parts and Service division
• Write business proposals
  and prepare project plans supporting YPS parts and service group program enhancements
• Build relationships and negotiate with internal and external stakeholders of Programs
• Identify, map, leverage business
  strengths and customer needs to support program development

The Specialist will also be responsible for developing and deploying daily/weekly/monthly management reporting packages to support the local branches to improve operational performance. The role includes active engagement with CAT and other OEM representatives on parts, service, and sales business initiatives, i.e. CAT Excellence program, DDC, Service Commitment. This position is also responsible for promoting a safe workplace and developing a "Safety First" culture.

• Participate in required safety programs and ensure that all employees complete safety training and work in a safe manner.
• Responsible for the identification, development and implementation plan of Division performance improvement initiatives.
• Act as the primary liaison for CAT and other OEM representatives.
• Support and train employees on Standard Operating Procedures and ensure that all company policies and procedures are followed.
• Develop project plans supporting key initiatives in the YPS division.
• Plan, enhance and develop financial reporting to better control expenses.
• Monitor inventory levels to assure customer needs can be met on a timely basis.
• Assist in the development of revenue and profit goals, inventory requirements, and headcount requirements supporting YPS budget purposes.
• Lead required training supporting key initiatives.
• Become proficient in change management.
• Support and communicate regularly with the Service and Sales Teams
• Refine monthly Parts reporting tools with the goals of ease of us and transparency.
• Develop monitoring of key initiative performance post implementation.
• Become a "champion" of a process improvement culture.
• Other duties as assigned.

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner
• Complete additional tasks as assigned by management

To be successful in this position you should have prior experience in customer service management. This position also requires someone who enjoys talking to people, developing relationships with customers and working in a team environment.

• Bachelor’s Degree from a four year college or university or related equivalent experience required.
• Specific industry, project manager or supply chain…