Dental Front Desk

Overview

Austell Family Dental Care is looking for an experienced Dental Receptionist to join our team. The ideal candidate will have 1+ years of experience in a dental setting. Must be available to work Monday-Thursday 7:30a-4:30p and Friday 8a-12p.

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Dental Receptionist
- Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. Supporting our front office as a Dental Receptionist
- Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged!

Heartland Dental was recently recognized by Newsweek for two awards:
America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These honors came after review among 1.5 million large and mid-sized companies and a 5-star rating for both awards.

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO
• Front loaded education and training to develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience and growth potential
• Access to on-demand Daily Pay

Austell Family Dental Care is part of Heartland Dental supported offices. Our practice is located at 780 East West Connector SW in Austell, GA.

• Join a fun, family-oriented team that thrives on collaboration, communication, and community

• Experience in a fast-paced, customer-centric environment
• Excellent communication and organizational skills
• 1+ years of experience in a dental or medical setting supporting the front office
• Access to minimum PHI necessary for performing job-related functions; regular HIPAA training required; ability to protect PHI and maintain data safeguards

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

• Ability to perform essential duties with or without reasonable accommodation; reasonable accommodations may be made for individuals with disabilities
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds
• Availability to attend virtual or in-person training periodically
• TB test is required for all new hires in dental office positions (not applicable in FL & TN)

Heartland Dental is an equal opportunity employer. We provide protections of federal, state, and local laws affording equal opportunity in employment.