Repair Specialist

Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs.

This all starts with our greatest asset…our employees.

As the Repair Option Specialist, you will be responsible for the development of repair option event pricing using SOC, PSQ, SIS 2.0, and other quoting systems. This role supports the Rebuild & Repair Options Manager with customizing and maintaining standard jobs and repair options. You will also assist other service managers, sales reps, and departments with repair standard and quoting.

• Develop repair option templates (service segments with parts lists) using Repair Options BUILDER software.
• Validate repair option standards throughout the dealership by querying our repair history and standard jobs.
• Interface with Service Management for product and service feedback that impacts repair option development.
• Maintain high volume/low complexity/low risk price material (e.g. PM) for sales representatives.
• Train persons to use Repair Options.
• Assist Service Operations Manager with developing and customizing repair option prices.
• Develop and produce Repair Option and Standard Job reports, as required.

• Participate in required safety program, and work in a safe manner.
• Complete additional tasks as assigned by management.

To be successful in this position you should have prior Caterpillar technical experience and be proficient with Microsoft Excel. This position also requires someone who is detail-oriented and enjoys working in a team environment.

• 4 year college degree or equivalent.

• Caterpillar technicial experience a plus, but not required.
• Proficient use of Microsoft Excel required.
• Knowledge of Microsoft Query a plus.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety:
  We value the lives and health of our team and customers above all else.
• Integrity:
  We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork:
  We work as one across our organization for the benefit of our customers.
• Excellence:
  We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency:
  We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
  
  Acting in a fair and ethical manner l i>
  
  Team mentality l i>
  
  Delivering quality results l i>
  
  Exhibiting pride and ownership l i>
  
  Working with a sense of urgency l i>
  
  Exhibiting a winning attitude

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

• Competitive Compensation
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

• Paid Holidays
• Tuition Reimbursement
• Ongoing Training

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.