Entertainment & Gaming Associate, Customer Service Rep

Join to apply for the Associate role at MSI

5 days ago Be among the first 25 applicants

The Associate role at MSI offers a competitive pay range of $18.00/hr to $21.00/hr.

The Customer Service Accounting Representative (CSAR) is responsible for working with customers face‑to‑face, via phone, or email to handle collections and allocate payments.

Monday to Friday from 08:00 AM to 05:00 PM

Associate

Full‑time

This hourly, non‑exempt position pays from $18.75 to $21.75 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $40,000 and $46,200 annually, or more, depending on experience, overtime hours, and bonuses.

• Effective and efficient handling of customer transactions.
• Responsible for billing, collection and reporting activities according to the specific deadlines.
• Accurately record and maintain customer contact information and details.
• Build and maintain company customer relationships.
• Answer inbound calls and make outbound calls.
• Consistent following up on promises and commitments in a timely manner with customers.
• Follow established procedures for processing receipts, cash, etc.
• Investigate customer queries as necessary and find solutions as needed.
• Appropriately identify and elevate customer issues.
• Complete sales transactions and process payments.
• Partner with Sales Representatives to keep account transactions up to date.
• Practice customer focus, collaboration, and communication with the team.
• Maintain up‑to‑date knowledge of company products and procedures.
• Perform additional duties as required or requested.

• Excellent oral and written English language communication skills.
• Two (2) or more years of experience in Accounts Receivable.
• Provide a high level of customer service.
• Good organizational skills.
• Proven ability to handle multiple tasks at once.
• Excellent accuracy and ability to meet deadlines.
• Demonstrated experience with PCs and navigation in a multi‑window environment.
• Strong computer skills in MS Outlook, Word and Excel.
• Bilingual (Spanish) preferred.

• The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made.
• Employee is regularly required to use hands to handle objects, tools, or controls; reach with hands and arms; and communicate verbally. The employee frequently sits and may occasionally stand or walk.
• Employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required include close vision.

• Referral, holiday, and annual bonuses
• Annual pay increases
• Paid Time Off
• Medical, dental, and vision insurance
• Company‑paid short‑term and long‑term disability
• Company‑paid life insurance
• Tuition reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company‑sponsored 1‑on‑1 tutoring for children/dependents in grades K‑12, including free SAT and ACT tutoring

Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile, and hardscaping surfaces in North America. Headquartered in Orange, California, MSI also maintains over 50 state‑of‑the‑art showroom and distribution centers across the U.S. and Canada. MSI’s product line includes Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, Onyx, stacked stone, and pavers imported from over 36 countries on six continents.

• Top 5 fastest‑growing companies – OC Business Journal
• Supplier Diversity Award – Home Depot
• #1 Flooring Distributor multiple years in a row – Floor Covering Weekly
• Top Workplaces Award winner multiple times – Top Workplaces
• MSI Founder named Entrepreneur of the Year – Ernst & Young

MSI is an equal‑opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group.

MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or an HR team member.