Medical Assistant, Orthopaedic Technician

Medical Assistant, Orthopaedic Technician

Directly responsible for administrative and non‑administrative functions in delivering care to patients during the rooming process.

• Provide excellent customer service to internal and external customers through prompt response and courteous communication.
• Communicate effectively with all levels—patients, co‑workers, supervisors, and physicians—both verbally and in writing using the AIDET framework.
• Assist and coordinate patient/clinic flow.
• Responsible for rooming patients, taking height and weight, and ordering x‑rays.
• Pull reports/films for test appointments.
• Enter and verify PFSH/HIA in the electronic health record.
• Facilitate patient’s care by completing all entry of patient information into the chart by the end of the day.
• Coordinate with other departments or physician offices.

• Phone support.
• Anticipate ways to improve patient care and experience.
• Assist in the evaluation, development, and effectiveness of systems and protocols.
• Participate in professional development activities and maintain professional affiliations.
• Other duties as assigned.

• Bachelor’s degree in related field or high school diploma/GED with Medical Assistant Certification and 2 years medical office experience.
• Knowledge of EHR system.
• Type at least 40 WPM.
• Excellent communication skills.
• In‑depth knowledge of pharmacology, anatomy and physiology, surgical procedures, and treatment modalities.
• Must be able to spell accurately.
• Strong organizational skills.
• Ability to multi‑task and prioritize.
• Ability to remain calm under pressure.
• Knowledge of HIPAA and OSHA requirements.

• Must be able to sit, stand, bend, lift, push, pull, stoop, walk and reach for extended periods.
• Work well under pressure.
• Read, understand, and follow oral and written instruction.
• Communicate via telephone and written word with patients and coworkers.
• Move about a clinic setting.