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MuleSoft Production Support Engineer
Job in
Austell, Cobb County, Georgia, 30001, USA
Listed on 2026-01-01
Listing for:
DS Technologies Inc
Per diem
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
IT Support, Cloud Computing
Job Description & How to Apply Below
Mule Soft Production Support Engineer
Location:
Atlanta, GA / Charlotte, NC - 5 days a week (No Remote)
Shift: Regular / Second Shift (with On-call & Weekend Support)
Responsibilities- Provide L2/L3 production support for Mule Soft integrations, APIs, and connected systems.
- Monitor application performance, identify bottlenecks, and resolve incidents to ensure high system availability.
- Analyze and triage production issues related to Mule flows, connectors, and data transformations.
- Perform root cause analysis (RCA) and implement preventive and corrective actions.
- Coordinate with development, Salesforce, and infrastructure teams to resolve integration-related issues quickly.
- Support deployment and release activities in lower and production environments.
- Provide on-call and weekend support as part of the production operations schedule.
- Maintain detailed documentation for support procedures, incident resolution, and configuration changes.
- Work closely with business and IT teams to ensure seamless data flow across applications.
- Mule Soft experience with Anypoint Studio, Anypoint Platform, and API Manager, API Exchange, Monitoring, and other Anypoint Platform components.
- Strong understanding of API‑led connectivity, RAML, and Mule flows along with SOAP and other protocol‑supported services.
- Experience in production support and troubleshooting integration issues in real‑time environments.
- Proficiency with monitoring and alerting tools (such as Anypoint Monitoring, Cloud Hub, Splunk, or Dynatrace).
- Strong problem triaging, analytical, and communication skills.
- Familiarity with CI/CD pipelines, Git for Mule Soft deployments.
- Ability to work flexible hours, including second shift and on‑call/weekend rotations.
- Experience with incident, problem, and change management (ITIL preferred).
- Exposure to cloud platforms and API Gateway management.
- Working knowledge of Salesforce integration, REST/SOAP web services.
- Experience with ITIL processes (incident/problem and change management) and Service Now.
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