Preventative Maintenance Service Supervisor

Preventative Maintenance Service Supervisor

Job Category
:
Leadership

Requisition Number
: PREVE
005973

• Posted :
  August 24, 2026
• Full-Time
• On-site

Showing 1 location

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs.

This all starts with our greatest asset…our employees.

As a Heavy Equipment Service Supervisor, you are responsible for the productivity of technicians and satisfaction of service customers. This position is responsible for creating and promoting a safe working environment for technicians and will always make safety the first priority. This supervisor will spend the majority of their time supporting, growing and holding technicians accountable. This person will be expected to own financial performance for their area of responsibility and follow standards to create an efficient and quality service offering.

Additionally, the Service Supervisor must address employee and customer concerns quickly to resolve issues. This person will need to be capable of analyzing metrics daily to insure work is flowing in a productive manner and objectives are being met. Lastly, the Service Supervisor is expected to maintain current product knowledge and policy procedure to insure the product is supported as intended by the manufacturer’s warranty guidelines.

Review Tech career development with Technicians and set goals for next level of advancement, monthly meetings.

Stay highly engaged with existing Tech force to ensure tech force is motivated, productive, and efficient.

Evaluate repairs throughout the repair process to ensure the customer receives a quality repair.

Work with lead techs to set expectations to insure customer commitments are kept.

Inspect repairs to ensure repair quality, daily and at completion.

Reviews work orders as needed with CSR and service coordinator

Evaluate and determine warranty, policy, and rework decisions on repairs

Communicate with specialty shops to maintain timelines and customer expectations

Schedule heavy haul component moves, communicate with specialty shops detailed info, and manage repair timeline

Handle personnel issues to include verbal and written reprimand where required

Manage WIP, have daily discussions with Service Coordinators to ensure jobs are closed < 3 days of last labor

Order supplies and necessary tooling

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

To be successful in this position you should have a strong mechanical aptitude and prior supervisory experience. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to provide direction and instruction and work in a team environment is essential to this position as well.

• Specific industry experience or an equivalent degree

• Minimum of 3 to 5 years of industry experience
• Prior supervisory experience
• Possess the necessary problem solving skills to meet the needs of our customers and employees
• Excellent people skills with customer service experience
• Excellent organizational and communication skills

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety:
  We value the lives and health of our team and customers above all…