Field Service Supervisor

From Georgia. For Georgia.Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

As the Field Service Supervisor, you are responsible for the productivity of field service preventative maintenance technicians and satisfaction of service customers. You will be responsible for creating and promoting a safe working environment for technicians and will always make safety the first priority. You will spend the majority of your time supporting, growing, and holding technicians accountable. You will be expected to own financial performance for your area of responsibility and follow standards to create an efficient and quality service offering.

Additionally, the Field Service Supervisor must address employee and customer concerns quickly to resolve issues. You will need to be capable of analyzing metrics daily to insure work is flowing in a productive manner and objectives are being met. Lastly, the Field Service Supervisor is expected to maintain current product knowledge and policy procedure to insure the product is supported as intended by the manufacturer’s warranty guidelines.

• Participate in required safety programs and ensure that all employees complete safety training and work in a safe manner
• Responsible for the daily operations, reviewing profit and loss, staffing, employee development and training, equipment utilization, equipment maintenance and safety regulations
• Support and train employees on Standard Operating Procedures and ensure that all company policies and procedures are followed
• Develop, evaluate and motivate staff. Ensure that a formal evaluation session with each employee is completed annually. Creating developmental/learning plans for each employee. Handle any disciplinary actions in compliance with company policy
• Plan and establish systems to control expenses
• Assist customers in the resolution of complaints regarding parts and service
• Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA and DOT regulations
• Ensure job standards are met, arrange work assignment to cover for vacancies and absences, and keep attendance records
• Perform routine quality control inspections and CVA PM accuracy to ensure maximum customer satisfaction
• Supervise daily workflow (workload, resources and equipment processes)
• Assist with developing long term schedules and routes to maximize technician efficiency
• Oversee/assist in the collection of accounts receivable
• Accountable for monthly reports, including filing all injury reports
• Conduct monthly meetings (safety, financials and current company information)

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

To be successful in this position you should have a strong mechanical aptitude and prior supervisory experience. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to provide direction and instruction and work in a team environment is essential to this position as well.

• Specific industry experience or an equivalent degree

• Minimum of 3 to 5 years of industry experience
• Prior supervisory experience
• Possess the necessary problem solving skills to meet the…