Coordinator, Atlanta Veteran Village, National Case Management Network, Homeless Veteran Program

Coordinator, Atlanta Veteran Village, National Case Management Network, Homeless Veteran Program

The mission of the Tunnel to Towers Foundation is to honor the sacrifice of firefighter Stephen Siller and to eradicate homelessness among veterans. This coordinator role provides comprehensive support to veterans and families throughout the housing assistance process, serving as a vital link among the Foundation, recipients, and families to promote long-term housing stability and well‑being.

Base pay: $55,000 - $65,000 per year.

• Communicate between the Foundation, recipients, and family members throughout screening and enrollment.
• Provide direct assistance to veterans and veteran families navigating suitable housing solutions within the local community.
• Assist Veteran Village residents with relocation from supportive housing to alternative housing settings.
• Help participants complete property owner and property management housing applications, including securing needed documentation.
• Advocate on behalf of participants with property owners and brokers to overcome any issues or challenges to securing suitable housing.
• Develop and cultivate relationships with national resources of property owners and real estate agencies willing to house veterans with and without housing vouchers.
• Facilitate coordination between the National Case Management Network and the Supportive Housing and Services site team members to ensure overall housing stability.
• Work with the administrative team to ensure the cross‑referral process is organized, efficient, and timely.
• Provide recipients with community resources and linkages, including but not limited to housing, mental health, benefits and entitlements, legal, childcare, vouchers, etc.
• Assist with on‑site administrative tasks that include email and phone correspondence, maintaining files and spreadsheets, and conducting research for appropriate resources for recipients.
• Work in collaboration across the Homeless Veteran Program department team.
• Perform all other duties assigned as needed.

• Minimum of a Bachelor’s Degree and at least 3 years of Social Service experience in Case Management, Housing, or a similar role.
• Strong organizational and design skills.
• Excellent communication and interpersonal abilities.
• Detail‑oriented.
• Experience working with city and federal housing vouchers and Public Housing Authorities; some understanding of low income tax credit programs (LITC).
• Demonstrated knowledge of challenges faced by special populations, including mental health disabilities, low income, and homelessness; experience working in a multi‑racial, low‑income community preferred.
• Ability to multitask multiple projects and supervise personnel.
• Proficient in Microsoft Office / Google Suite (or equivalent).
• Pre‑employment screening, including a background check, is required.

Special working conditions may include a change in days worked, shift hours, and/or working outdoors or at other locations when participating in special events needed.

Mid‑Senior level

Full‑time

Administrative and Management

Non‑profit Organizations