Accountant III - Research

Job Overview

Join to apply for the Accountant III - Research role at Texas Health and Human Services
.

Date posted:
December 8, 2025. Closing date:
January 12, 2026.

Location:

4601 W GUADALUPE ST, Austin, TX 78751. Job appears under the HHSC Accounting Department of Texas Health & Human Services.

Posting number: 11712. Salary range: $4,500.00 – $4,725.00 per month. Pay frequency:
Monthly. Shift: Day. Full‑time. Non‑exempt. Travel up to 20%. Telework not eligible.

Benefits include 100% paid health insurance for full‑time eligible employees, a defined benefit pension plan, generous time off, and career advancement opportunities.

• Receive and prepare refund requests, fund moves, claim setups and additional requests sent via email and USPS.
• Process and keep all client information remitted to the agency confidential.
• Research, analyze, sort, and process financial data using multiple client‑based accounting systems.
• Backup additional tasks and areas of Accounts Receivable (AR) as assigned by management.
• All tasks performed in accordance with Federal and State guidelines managed by Senate Bill 245. Funds must be deposited within 72 hours of receipt.
• Communicate with internal and external accounting teams via phone, email, and MS Teams to prepare and process fund move requests, claim setups, refunds, and other incoming tasks.
• Answer incoming client calls and make outbound calls regarding client account information.
• Verify the accuracy of client account information and request workflow logs to address discrepancies.
• Monitor the progress of workflow‑log requests from clients in the Accounts Receivable Tracking System (ARTS).
• Complete provider claim setups sent to the ARTS Claims inbox.
• Assist with state reviews and one‑time debit requests from SNAP and other requests sent to the ARTS Projects inbox.
• Process returned mail and client requests such as address changes, deceased client updates, payment history requests, fair hearing appeals, disputes, documentation, and Treasury Offset Program (TOP) and Inspector General (IG) repayment agreements.
• Backup tasks: answer calls, collect information from over‑paid clients, manage workflow logs, provide account updates, assist new ARTS user setups, password resets, TOP file uploads/downloads, and pending TOP collection lists.
• Cross‑train in other AR areas to serve as backup as needed.
• Work on special assignments determined by management to accommodate business needs and deadlines.

• Prepare refund requests, SARS, and fund moves sent to the ARTS Corrections inbox. Billing, collections, reconciliation, and late fee assessments for Access Rules (50%).
• Complete provider claim setups sent to the ARTS Claims inbox (5%).
• Assist with state reviews, one‑time debit requests from SNAP and other requests sent to the ARTS Projects inbox (15%).
• Process returned mail and client requests such as address changes, deceased client updates, payment history requests, fair hearing appeals, disputes, documentation, TOP, and IG repayment agreements (10%).
• Backup tasks: answering calls, collecting over‑paid client information, updating accounts, creating workflow logs, making return calls, assisting new ARTS user setups, password resets, TOP file uploads/downloads, and pending TOP collection lists (10%).
• Cross‑train in other AR areas to serve as backup as needed (5%).
• Work on special assignments determined by management (5%).

• Minimum 3 years of billing, collections, financial research, accounting, finance, or cash‑handling experience in a related field. State or Governmental accounting preferred.
• Experience using automated accounting or customer database systems.
• Experience using MS Office Suite (Word, Excel, Outlook, Teams).
• Excellent written communication skills as observed by detail and completeness on the state application.
• Graduated from high school or equivalent. Experience and higher‑level education may substitute on a year‑to‑year basis.
• Three years of customer service, accounting, bookkeeping, or cash‑handling experience using an automated accounting system.
• At least three years of experience in Microsoft Office Suite.

• Knowle…