Accountant III - Research

Accountant III – Research

Join to apply for the Accountant III – Research role at Texas Health and Human Services Commission (HHSC). The role is part of a team committed to creating a positive impact in the lives of fellow Texans. Your contributions matter and we support you at each stage of your life and work journey.

Date Posted:
Dec 12, 2025

Location:

Austin, TX 78751

Job Title:

Accountant III
Functional

Title:

Accountant III – Research
Agency:
Health & Human Services Comm
Department: HHSC Accounting
Posting Number: 11735
Closing Date: 01/09/2026
Salary Group: TEXAS-B-18
Salary Range: $4,500.00 - $4,725.00
Pay Frequency:
Monthly

Shift: Day (First)
Travel:
Up to 20%
FLSA Classification:
Nonexempt

Employment Type:

Full Time (Regular)
Telework:
Not Eligible for Telework

Job Location City:
Austin

Job Location Address: 4601 W GUADALUPE ST
Seniority level:
Mid‑Senior level
Industries:
Government Administration

• Receive and prepare refund requests, fund moves, claim setups, and additional requests sent in via email and USPS.
• Process and keep all client information remitted to the agency confidential.
• Research, analyze, sort, and process financial data utilizing multiple client-based accounting systems.
• Backup additional tasks and areas of Accounts Receivable (AR) as assigned by management.
• Perform all tasks in accordance with Federal and State guidelines managed by Senate Bill 245. Funds must be deposited within 72 hours of receipt.
• Communicate with internal and external accounting teams via phone, email, and MS Teams meetings to prepare and process fund move requests, claim setups, refunds, and any additional incoming tasks.
• Answer incoming client calls and make outbound phone calls regarding client account information.
• Verify the accuracy of client account information and request workflow logs to address discrepancies.
• Monitor the progress of workflow log requests from clients in the Accounts Receivable Tracking System (ARTS).

Performs moderately complex (journey-level) accounting work. Works under general supervision, with limited latitude for the use of initiative and independent judgment.

• Prepare refund requests, SARS, and fund moves sent to the ARTS Corrections inbox. Billing, collections, reconciliation, and late fee assessments for Access Rules (50%).
• Complete Provider Claim setups sent to ARTS Claims inbox (5%).
• Assist with State Reviews, one‑time debit requests from Supplemental Nutrition Assistance Program (SNAP) and other requests sent to ARTS Projects inbox (15%).
• Process returned mail and requests from clients including address changes, deceased client updates, complete client case/payment history requests, Fair Hearing Appeal requests, disputes of liability, documentation, retrieve after‑hours voicemails, and return client calls as needed. Process Treasury Offset Program (TOP) and Inspector General (IG) repayment agreements (10%).
• Backup tasks such as answering incoming calls determined by management, taking inbound collection calls, responding to inquiries from clients who were overpaid by SNAP or TANF benefits, providing account information using various databases, creating and monitoring client workflow logs via ARTS, making outbound return calls, verifying client account accuracy, updating information, and assisting with new ARTS user setups, password resets, TOP file uploads/downloads, and pending TOP collection lists (10%).
• Cross‑train in other areas of the Accounts Receivable Department to aid as a backup (5%).
• Work on special assignments as determined by management to accommodate business needs and deadlines (5%).

• Knowledge in billing, collections, research, customer service, reconciliation, cash handling, or fund processing and knowledge of policies and procedures for handling funds including reconciliation.
• Skill in the use of office equipment, computers, and various software applications.
• Skill in problem identification and resolution.
• Ability to interpret and apply accounting data and work accurately with numerical detail.
• Ability to work within established deadlines and prepare accurate reports.
• Ability to…