Accounting Clerk - DoubleTree Suites Austin

Job Description - Accounting Clerk - Double Tree Suites Austin (HOT0C58A)

Accounting Clerk - Double Tree Suites Austin (HOT0C58A)

Double Tree Suites Austin
303 W. 15th Street, Austin, TX

As an Accounting Clerk, you will respond to guest inquiries, resolve guest billing disputes, perform month‑end duties, and prepare daily receivables to deliver outstanding guest service and financial profitability. Specifically, you will:

• Post charges, invoice as required by account type, and process certain accounts such as parking, contract rooms.
• Process advance deposits, refunds on cancellations, posting daily deposits and other payments including wires and payment reports.
• Handle all questions and concerns related to charges, conduct thorough research, develop the most effective solution, and negotiate results.
• Process adjusting entries to update or correct guest billing questions and disputes.
• Assist in resolving outstanding balances with direct bill and collections accounts and gather the appropriate backup needed.
• Receive and maintain credit applications. High degree of data input and organizing daily paperwork.
• Verify and maintain high balance reports.
• Work with Sales/Events and clients to ensure billing timeliness and accuracy.
• Assist in implementing Accounts Receivable policies and procedures, maintaining compliance with company policies and standards.
• Weekly review and documentation of Accounts Receivable Aged Balances.
• Assist in monthly cash audits, journal entries, and Accounts Payable/Receivable functions.

Required skills and attributes:

• Strong communication skills with guests, team members, and management.
• Knowledge of accounting principles.
• Ability to work under tight deadlines.
• Ability to effectively deal with guest concerns and team members in a friendly and positive manner.
• Additional job duties and projects as assigned or requested.

• Hospitality – Passionate about delivering exceptional guest experiences.
• Integrity – Do the right thing, all the time.
• Leadership – Leaders in our industry and communities.
• Teamwork – Team players in everything we do.
• Ownership – Owners of our actions and decisions.
• Now – Operate with a sense of urgency and discipline.

We also look for the following key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!