Accountant V - Access Rules Team Lead

Join to apply for the Accountant V - Access Rules Team Lead role at Texas Health and Human Services
.

Date:
Jan 2, 2026

Location:

Austin, TX – 4601 W Guadalupe St.

Agency:
Health & Human Services Commission, Department: HHSC Accounting

Salary: $6,000.00 – $6,300.00 per month (Salary Group TEXAS‑B‑22)

Shift: Day (First) – 8:00 AM to 5:00 PM. Telework:
Not eligible. Travel:
Up to 40 %.

• Oversee a team that performs billing, collections, reconciliation, refunds, fund moves, and assessment of penalty fees for Access Rules.
• Receive and prepare refund requests, fund moves, claim setups and additional requests sent via email and USPS.
• Process and keep all client information submitted to the agency confidential.
• Research, analyze, sort, and process financial data using multiple client‑based accounting systems.
• Backup additional tasks in Accounts Receivable (AR) as assigned by management.
• Ensure all tasks comply with federal and state guidelines managed by Senate Bill 245; deposits within 72 hours of receipt.

• Three years of customer service, accounting, bookkeeping, or cash‑handling experience using an automated accounting system.
• At least three years of experience using Microsoft Office Suite.
• Strong communication skills: verbal and written with clients, providers, and agency staff.
• Ability to work independently with limited supervision.

• Maintain, revise, and publish agency policies and procedures for the Access Rules area of AR. Identify and implement improvements. (5 %)
• Assist the Customer Service Manager in planning, directing, and coordinating daily operations for the Access Rules division. (5 %)
• Provide training, coaching, and performance feedback to team members. (20 %)
• Assist in reviewing applications for potential new hires and participate in interview processes. (5 %)
• Assign staff workflow, verify checks and balances, provide performance feedback, and input on disciplinary measures. (15 %)
• Oversee Access Rules claim setups, billing, reconciliation, penalty fee assessments, refund paperwork, and fund move paperwork. (25 %)
• Act as AR representative in Access Rules meetings and system testing. (5 %)
• Perform duties of all Access Rules staff and backup the Hotline Team Lead, hotline staff, and research staff. (10 %)
• Work on special projects and ad‑hoc requests as assigned by management. (10 %)

• Knowledge of agency organizational structure for fiscal programs; governmental accounting; budget control methods; policies and procedures; and relevant laws and regulations.
• Knowledge of GAAP and procedures affecting automated accounting systems.
• Proficient with Microsoft Excel, Teams, Word, Access, People Soft, CAPPS HR, USAS and other financial software.
• Ability to work independently with limited supervision.
• Effective verbal and written communication with clients, providers, and staff.
• Plan and manage accounting and project workflows.
• Prioritize assignments and meet deadlines.
• Identify problems, evaluate alternatives, and implement effective solutions.
• Update and maintain department policies and procedures; coordinate accounting operations and provide guidance.
• Interpret accounting theory and laws, analyze financial data, and communicate results.

• Experience identifying and developing process improvements.
• Experience using automated accounting or customer database systems.
• Experience with MS Office suite (Word, Excel, Outlook, Teams).
• Excellent written communication.
• Five years of progressively responsible experience in customer service, accounting, finance, auditing, or budgeting. Preference for state government or non‑profit experience.
• Graduation from an accredited four‑year college or university with major coursework in accounting, finance, or related field is generally preferred. Education may be substituted for experience on a year‑to‑year basis.

• Ability to work closely on a team with varying personalities to meet hard deadlines in an ever‑changing environment.
• Demonstrate professionalism, respect and calmness under stress.
• Attendance on a regular predictable schedule per agency leave policy.
• Shift time in office, weekdays 8:00 AM –5:00 PM.
• This position is not eligible for telework.

Applicants may qualify for Veterans or Active Duty, Military, Reservists, or Governors programs. For more information, see the Texas State Auditor’s Job Description s, Military Crosswalk Guides and Veterans’ policies.

ADA accommodations available. Please contact the HHS Employee Service Center at 1‑888‑894‑4747 for assistance.

HHSC uses E‑Verify. Applicants may need to pass background checks.