Home Care Cash Poster

Under the direction of the Cash Posting Lead, the Home Care Cash Poster provides centralized cash posting support specifically to Forged Together and its affiliated home care agencies. This role is responsible for reviewing incoming home care deposits and remittance documentation, accurately posting payments and adjustments, reconciling assigned cash logs, identifying and monitoring variances, processing cash-related support tickets, and supporting month-end close activities.

The Home Care Cash Poster works with agency and Revenue Cycle partners to obtain missing documentation, resolve routine posting issues, and help ensure home care cash is posted timely and accurately. The Home Care Cash Poster addresses routine cash posting matters and escalates complex or unresolved matters to the Cash Posting Lead as appropriate.

• Review assigned home care cash logs daily, reconcile activity, and maintain accurate supporting notes and documentation.
• Review incoming home care deposits and remittance documentation and post supported payments and adjustments accurately to the appropriate client, payer, invoice, or account.
• Post or identify payments as variances within established cash posting timelines and communicate anticipated delays when required documentation is unavailable.
• Research home care deposits that lack remittance or other required support and coordinate with agency billers, collectors, leaders, and Revenue Cycle partners to obtain the information needed for posting.
• Identify, document, monitor, and follow up on unapplied home care cash, timing variances, transfers, and other posting exceptions.
• Review and process zero-pay remittances and maintain related tracking when offsetting remittances are needed before posting.
• Process assigned home care cash posting support tickets, including new deposits, missing payments, posting errors, zero-pay remittances, and missing deposit support.
• Support home care month-end close by reconciling and closing assigned cash logs and completing related cash posting responsibilities.
• Prepare and maintain home care cash posting metrics, records, and reports, including days-to-post and manual-versus-electronic posting activity, as assigned.
• Communicate clearly and professionally with home care billers, collectors, agency leaders, Revenue Cycle partners, and other stakeholders regarding cash-related questions and outstanding documentation.
• Maintain accurate records and safeguard confidential financial, payer, client, and agency information.
• Follow established cash posting procedures, internal controls, segregation-of-duties requirements, audit standards, and recordkeeping expectations.
• Support implementation and ongoing use of home care cash posting, electronic remittance, ticketing, reporting, reconciliation, and billing systems, including Well Sky Personal Care or comparable platforms.
• Perform other duties as assigned.

• High school diploma or equivalent required; associate degree in Accounting, Finance, Business Administration, Healthcare Administration, or a related field preferred.
• One or more years of experience in cash posting, accounts receivable, medical billing, home care or healthcare revenue cycle, banking operations, accounting, or a comparable financial support role preferred.
• Experience reviewing payer and private-pay remittance documentation, posting payments and adjustments, and reconciling home care financial activity preferred.
• Multi-location home care, home-based care, healthcare, or centralized services experience preferred.
• Working knowledge of accounts receivable, payment posting, reconciliation, internal controls, and basic accounting concepts.
• Experience using Well Sky Personal Care or a comparable home care billing, electronic medical record, revenue cycle, payment processing, electronic remittance, or ticketing system preferred.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.

• Strong organization, communication, and follow-through.
• Ability to manage multiple priorities, meet deadlines, and maintain confidentiality.
• Strong attention to detail, numerical accuracy, analytical thinking, and problem-solving skills.
• Ability to work independently in a remote environment while collaborating effectively with home care agencies and Revenue Cycle partners.

The physical demands described here are…