Administrative Associate - Office Registrar

Administrative Associate - Office of the Registrar

Hiring Department: Office of the Registrar

Position Open To: All Applicants

Weekly Scheduled

Hours:

40

FLSA Status: Non-Exempt

Earliest

Start Date:

Immediately

Position Duration: Expected to Continue

Location: UT MAIN CAMPUS

The mission of the Office of the Registrar at the University of Texas at Austin is to create, maintain, certify, and protect University records of courses, degrees, and students. The Office of the Registrar hires for the needs of the entire office. Must be eligible to work in the US on a full-time basis for any employer without sponsorship.

This position provides administrative and customer support services to students, faculty, staff, parents, alumni, external stakeholders and the general public for operations pertaining to the Office of the Registrar while exercising initiative and sound judgement through a high volume and wide array of complex decisions.

• Communicate information/data to students, parents, staff, faculty, and reporting entities, including consulting with campus and external stakeholders. Research and retrieve data to respond to community requests.
• Facilitate and document quality assurance testing to evaluate current processes for improvement and efficiency and to monitor compliance and risk mitigation.
• Coordinate the exchange of information with the campus community consistent with Federal and State law and educational policy.
• Participate in and support team and campus-related projects. Actively participate in meetings, training, and presentations.
• Troubleshoot customer inquiries, issues, and complaints (includes follow-up contact as needed). Provide training and data retrieval upon request from campus and external stakeholders.
• Verify accuracy of records. Enter and update electronic information, including updating and maintaining systems. Store and access paper and electronic documents.

• Bachelor's degree and one year of administrative experience. Demonstrate competency in the use of the Microsoft Office suite and Adobe Acrobat. Demonstrate adaptability, experience working in a team setting, positive attitude, attention to detail, ability to engage and be motivated in the work environment, both strong written and oral communication, and strong interpersonal communication skills. Ability to display tact and professionalism, work cooperatively in the office and team environment, and provide excellent customer service in-person, via email and via a virtual environment.

Require minimal supervision and use time efficiently. Respond to requests for service and assistance from campus partners, external constituents and teammates. Exhibit sound and accurate judgment. Demonstrate persistence, problem solving and overcome obstacles. Ability to take initiative in working both independently and in cooperation with others.

Relevant education and experience may be substituted as appropriate.

• Bachelor's degree and more than three years of clerical or office experience. General and demonstrated knowledge of operations in a Registrar's Office or other higher‑education experience. Extensive experience in a position that demonstrated advanced competency in direct customer service, problem solving, or related job knowledge. Demonstrated organizational ability, adaptability, negotiation skills, and worked in a fast‑paced environment with multiple processes and deadlines.

Experience in identifying issues, process improvement and resolving problems in a timely manner. Strive to continuously build competencies, knowledge and skills. Experience working in a university environment.

$46,010.00

• May work around standard office conditions
• Repetitive use of a keyboard at a workstation
• Occasional weekend, overtime, and evening work to meet deadlines.
• Monday - Friday, 8:00 AM - 5:00 PM on-site work is the standard expectation for this position

• Resume/CV
• 3 work references with their contact information including email addresses; references submitted should be professional and not personal; and at least one reference should be…