IT Administrative Assistant; Austin

WHO WE ARE

Texas Workforce Commission connects people with careers across the state. We are based in Austin on the north lawn of the Texas State Capitol, but have offices statewide. We are a Family Friendly Certified Workplace with great work‑life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is based at 1411 Brazos Street, Austin in the Information Technology Director department.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

We are seeking a proactive and resourceful administrative professional to contribute to our Information Technology (IT) team's success by demonstrating a positive approach to problem‑solving, anticipating needs and ensuring efficient office operations. The ideal candidate is a self‑starter who thrives in a collaborative environment and is committed to delivering exceptional support.

The IT Administrative Assistant (Administrative Assistant IV‑V) performs advanced to highly advanced (senior‑level) administrative support work. Work involves coordinating the dissemination of information, developing electronic filing systems, and coordinating internal administrative support work. May serve as a lead worker providing guidance or direction to others. Works under limited to minimal supervision, with moderate to considerable latitude for the use of initiative and independent judgment.

• Provide high‑level administrative support to the IT Division, ensuring smooth and efficient operations.
• Coordinate general office duties such as maintaining documents/files, answering and routing phone calls and emails.
• Coordinate purchasing for office needs; obtain quotes, enter purchase requisitions, place orders, verify receipt of purchases and other purchasing tasks.
• Coordinate conference registrations, travel arrangements, and/or travel reimbursement.
• Coordinate planning and assistance in preparing for department in‑office schedules, meetings, and other events.
• Coordinate preparing, editing/proofing, and distributing correspondence, reports, studies, forms, presentations, and documents.
• Compile and edit data, using charts and graphs to prepare summaries or reports.
• Serve as Property Control Officer (PCO) responsible for tracking and reporting on assigned assets in the IT Division.
• Serve as Records Management Liaison (RML) to coordinate records management activities for the IT Division.
• Serve as Additional Duty Safety Officer (ADSO) to assist Risk & Security Management (RSM) Safety Officers with the implementation of TWC Occupational Safety and Health Plan.
• Manage and maintain schedules for managers and directors.
• Explain and disseminate information concerning agency programs and procedures.
• Develop and revise processes and procedures manuals.
• May provide guidance to others.
• Work well in a team environment and be flexible and adaptable to changing business needs.
• Provide support for special projects.
• Perform other duties as assigned to maintain IT operations.

• Administrative Assistant IV:
  Three years of full‑time experience that provided knowledge of administrative support functions and office practices and procedures, or clerical administration and business management practices, such as preparation, maintenance, and control of forms, records and reports.
• Administrative Assistant V:
  Four years of full‑time experience that provided similar knowledge.
• Both Levels:
  Relevant academic credits may be applied toward experience qualifications for this position.

• Knowledge of office practices and administrative procedures.
• Strong customer‑service skills with experience supporting colleagues in an office setting.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint), SharePoint, and standard office equipment such as printers, scanners, and copiers.
• Attention to detail, organization, and time management.
• Ability to implement new administrative systems and procedures and to evaluate their effectiveness; interpret rules, regulations, policies, and procedures; communicate effectively.
• Ability to work cooperatively with the team to complete work assignments.
• Ability to work independently while understanding the need for communicating and coordinating work efforts with others.
• Effective oral and written communication.
• Establish and maintain effective working relationships with customers, coworkers, and vendors.

• A Family Friendly Certified Workplace
• Competitive starting salary: $4,000.00 – $5,000.00 per month
• Defined retirement benefit plan
• Optional 401(k) and 457 accounts
• Medical insurance
• Paid time off, including vacation, sick, and family care leave
• Additional benefits for active employees are available at…