TDHCA - Section Regional Coordinator

Section 8 Division

Performs complex (journey-level) program administration in the implementation of the Section 8 Housing Choice Voucher Program (HCVP). Work primarily involves reviewing household and unit eligibility for housing assistance and providing technical assistance and guidance to tenants, landlords, the general public, and other TDHCA staff. Work is performed under the general direction of the Section 8 Program Manager with moderate latitude for the use of initiative and independent judgment.

Responsible for a wide range of activities related to determining and documenting participant eligibility, income, rent, and contractual relationships with owners in support of the HCV program operations.

• Responsible for a wide range of activities related to determining and documenting participant eligibility, income, rent and contractual relationships with owners in support of the HCV program operations.
• Educate participants on program rules and make referrals to other services as needed.
• Execute the Housing Assistance Payment (HAP) Contracts between landlords and TDCHA and assure all appropriate documents are accurate and complete. In addition, facilitating and mediating communication with clients and property owners as needed in person, by telephone, e-mail, and mailed correspondence.
• Manage and process client files for initial admittance, annual renewals, and interim adjustments.
• Determine which documents are necessary for the file by reviewing application materials and conducting interviews with clients and landlords. Calculate rent and utility allowances, and properly notify participants and landlords of any rent changes related to information processed in accordance with federal and Department guidelines.
• Organize and maintain client files and ensure adherence to the Federal Privacy Act.
• Conduct phone interview and verify documents support the calculations. Enter contract data into the Section 8 software (Yardi) and generate HUD
  50058 and supporting documentation.
• Provide excellent customer service by responding to information requests within 24-48 hours. This may include conducting research, providing solutions to problems, and correcting errors.
• Review Request for Tenancy Approval, Owner/Family Lease and prepare appropriate papers for inspection. Assist in conducting unit inspections when necessary, and complete inspection documentation.
• Assist in facilitating and monitoring portability of tenants to and from other Public Housing Authorities. Follow-up on assigned port-in(s) and any process applicable changes reported by the initiating PHA in accordance with HUD’s portability requirements.
• May assist in PIC entry.
• Must attend required training workshops and online seminars related to the Section 8 HCVP.
• 10% Travel Required.

• Four years of experience in HUD-assisted housing programs is preferred. Graduation from an accredited four-year college or university in business practices may be substituted for experience on a year-for-year basis.
• One or more years of experience with determining client or tenant eligibility for federal affordable housing programs required, and experience with Housing Choice Voucher Programs highly preferred. Training in voucher program administration (including calculating income and rent) is required to be completed within 1 year of employment.
• Considerable experience in office practices and administrative procedures.
• Experience utilizing Yardi systems is highly preferred.

• Excellent oral and written communication skills.
• Knowledge of regulations and procedures relating to the operation of the Section 8 HCVP.
• Knowledge of Texas landlord and tenant law.
• Ability to appropriately organize and interpret documentation related to client and unit eligibility.
• Ability to independently track and meet deadlines.
• Ability to establish goals and objectives, to devise solutions to administrative problems.
• Skill in the use of electronic data and word processing equipment and software.
• Demonstrated skill in client management, problem solving, and de‑escalation.
• Ability to establish effective working…