Services Officer V

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Date:
Dec 16, 2025

Location:

AUSTIN, TX, US, 78751

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time‑off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Staff Services Officer V

Agency: Health & Human Services Comm

Department: HHSC & HHS Rate Analysis MGMT

Posting Number: 11284

Closing Date: 05/18/2026

Posting Audience: Internal and External

Occupational Category: Office and Administrative Support

Salary Group: TEXAS-B-21

Salary Range: $4,523.16 - $6,498.12

Pay Frequency: Monthly

Shift: Day

Telework: Eligible for Telework

Travel: Up to 5%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non‑Exempt: Nonexempt

Job Location City: AUSTIN

Job Location Address: 4601 W GUADALUPE ST

Brief

Job Description:

The Staff Services Officer V in the Provider Finance Department performs advanced (senior‑level) staff services work that involves planning, directing, and overseeing a wide range of administrative functions. This includes purchasing, requisitions, inventory management, IT ticket coordination, travel processing, onboarding and off‑boarding, policy and procedure documentation, and general office operations. The position functions in an office manager capacity for the department and works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

The position reports to the Manager of Support and Services Operations and involves extensive interaction with internal staff across Provider Finance.

• Oversees, plans, and performs complex and critical administrative functions for the department, including purchasing, requisitions, IT ticket coordination, travel processing, and records management.
• Manages the department’s joint inbox as the primary point of contact for requests from internal and external stakeholders, routing inquiries appropriately, ensuring timely responses, and tracking all correspondence in accordance with department protocols.
• Coordinates public meetings such as rate hearings, rule hearings, stakeholder meetings, and meetings with executive‑level staff, based on requests from program staff.
• Manages the development, maintenance, and communication of internal policies and procedures that guide the operational work of the administrative team. Ensures documentation is accurate, current, and accessible to staff.
• Manages the interview process by coordinating with hiring managers to schedule interviews, communicate logistics, and provide updates to ensure a smooth and efficient process.
• Manages purchases by processing requisitions and coordinating closely with Purchasing and Accounts Payable to ensure expenditures are accurate, timely, and in compliance with agency requirements.
• Oversees and maintains multiple department‑wide inventory lists, ensuring records are accurate and up to date.
• Oversees facility management functions such as submitting and tracking work orders and coordinating with building services to resolve issues.
• Coordinates limited travel needs, including processing travel requests and managing travel costs in alignment with agency policies.
• Manages onboarding and off‑boarding processes for staff members, ensuring all administrative, technological, and procedural steps are completed accurately and efficiently.
• Oversees software license and subscription renewals, ensuring timely processing and coordination with Purchasing and Accounts Payable.

• Knowledge of agency programs, policies, and procedures; the methods, principles, and practices of the agency; fiscal and budgeting techniques and practices; and office management and human resource administration.
• Skill in coordinating…