PUCT, Administrative Assistant; Administrative Assistant IV - V

Position: PUCT, Administrative Assistant (Administrative Assistant IV - V)

Public Utility Commission of Texas – Administrative Assistant (IV‑V)

Office:
Austin, TX
Salary: $66,200.00 – $93,750.00

Employment Type:

Full‑time

Senior­ity Level

Mid-Senior level

Job Function

Administrative

About the Agency

The Public Utility Commission of Texas (PUCT) regulates the state's electric, telecommunications, water, and sewer utilities. It implements legislation and provides customer assistance, working to protect consumers, foster competition, and promote high‑quality utility infrastructure.

Division – Consumer Protection

The Consumer Protection Division (CPD) is the face of the agency, providing support to consumers through the Power to Choose website, handling complaints, and ensuring licensing and compliance. The division’s three teams include Intake Center, Complaints, and Licensing & Compliance.

Position Summary

The Administrative Assistant will support the frontline CPD team by coordinating administrative operations, preparing correspondence, managing records and data, and assisting leadership and staff in responding to public inquiries. The role requires organization, attention to detail, and the ability to manage time‑sensitive work.

Key Responsibilities

• Coordinate administrative operations for the Consumer Protection Division.
• Prepare and distribute correspondence.
• Manage and maintain records and data files.
• Assist leadership and staff in responding to public inquiries.
• Support time‑sensitive projects and deadlines.

Minimum Qualifications

• High School diploma or GED equivalent.
• Administrative Assistant IV:
  Minimum 3 years of full‑time administrative support experience, including coordination of records, data, or administrative processes.
• Administrative Assistant V:
  Minimum 4 years of full‑time administrative support experience, including coordination of records, data, or administrative processes.

Preferred Qualifications

• Experience providing administrative support for a Texas state government agency or other public sector organization.
• Experience coordinating or supporting responses to Public Information Act (PIA) or open records requests.
• Experience managing records, data, or administrative processes in a regulated or public‑facing environment.

Work Schedule

Monday–Friday, 8:00 a.m.–5:00 p.m. New hires may be eligible to telecommute after 30–90 days of employment, subject to supervisor approval and business needs.

Veteran’s Preference

Veterans, reservists, or guardsmen with applicable MOS codes that meet the minimum qualifications are encouraged to apply. Required documentation must be submitted with the Texas State of Texas application.

Application Information

Applicants must provide a complete employment history, including job title, dates, employer name, supervisor’s name and phone number, and a detailed description of duties that demonstrate how they meet the minimum qualifications. Resumes alone are insufficient.

Salary

Salary commensurate with qualifications. Retiree or non‑contributing members may receive up to 6% less than the recommended salary.

EEO Statement

PUCT is an Equal Employment Opportunity Employer.

Other Notes

Applicants must be legally authorized to work in the United States. Employment offers are contingent upon successful completion of the EVerify+ employment eligibility process and a criminal background check if applicable.

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