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Administrative Asst III

Job in Austin, Travis County, Texas, 78716, USA
Listing for: Texas Health and Human Services
Full Time position
Listed on 2026-01-05
Job specializations:
  • Administrative/Clerical
    Education Administration, Healthcare Administration
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below

Administrative Asst III – Texas Health and Human Services Commission (HHSC).

Location:

701 W 51ST ST, Austin, TX 78751.

Responsibilities
  • Provide advanced administrative support and technical program assistance at the direction of unit managers.
  • Manage and assign applications, reviewing payment pending applications for accuracy and ensuring workflow.
  • Perform database management and entry in systems such as TULIP, ASPEN, and other internal databases.
  • Provide telephone coverage through the provider licensure and certification call center, offering basic and intermediate level instructions and information to callers.
  • Prepare routine correspondence; process incoming mail and faxes and distribute or email to appropriate staff.
  • Coordinate meetings and scheduling on behalf of the unit manager.
  • Maintain and update application and license data; ensure data quality.
  • Interpret and communicate licensing requirements to internal and external stakeholders; provide highly complex technical assistance and consultation.
Essential Job Functions (EJF)
  • Administrative Tasks:
    Provide administrative support, process mail and faxes, prepare correspondence, coordinate and schedule meetings.
  • Application Assignment:
    Manage and assign applications, assign to specialists, review payment pending for accuracy.
  • Database Management:
    Maintain data in TULIP and other systems.
  • Customer Service:
    Interpret licensing rules, provide technical assistance, resolve customer concerns, answer program rule and policy questions.
  • Other Duties:
    Perform additional duties as assigned.
  • Knowledge, Skills & Abilities
    • Current regulatory experience and knowledge of assisted living, intermediate care, and prescribed pediatric extended care center licensure rules.
    • Knowledge of local, state, and federal laws related to the regulatory program area.
    • Experience with TULIP, ASPEN, Microsoft Office, and internal databases.
    • Strong verbal and written communication skills and ability to establish effective working relationships.
    • Analytical skills to develop policies, procedures, and conduct research; experience gathering statistics and identifying trends.
    Qualifications
    • Graduation from a two-year college or equivalent preferred; experience may substitute education.
    • Experience developing/interpreting policies, rules, or standards required.
    • Experience providing detailed written information to individuals or entities.
    • Experience providing training and technical assistance.
    • Experience in customer service via call center.
    Additional Information

    Telework is eligible. Travel up to 10%. Position is nonexempt, full time, day shift.

    For more details on benefits, see the Benefits of Working at HHS webpage.

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