LTCR Regional Administrative Assistant II

LTCR Regional Administrative Assistant II

Join to apply for the LTCR Regional Administrative Assistant II role at Texas Health and Human Services.

Austin, TX, US 78751

Address: 701 W 51ST ST, Austin, TX.

$3,290.36–$3,946.25 per month (annualized $39,484.32–$45,354.00). Monthly pay.

Day shift, 25% travel, up to 80% telework eligible, compressed workweek of four 10‑hour days possible.

Perform administrative duties including answering the telephone, referring callers to appropriate staff, taking messages, and answering basic questions. Enter data into state and federal automated reporting systems, conduct technical reviews of all reports in the computer tracking system, and determine appropriate disposition. Prepare, process, and distribute federal and state enforcement notification letters and reports. Monitor and review survey reports for all regulated and unlicensed facilities, finalize CMS certification and transmittals for enforcement actions and surveys, and prepare waiver letters.

Prepare and distribute documents requested under the Freedom of Information Act and submit to the state office.

• Maintain a regular and predictable work schedule.
• Maintain records, files, or logs and handle filing, retrieving, or purging.
• Prepare ongoing or special narrative and statistical reports for Program Managers, Regional Director, and State Office.
• Maintain the regional Survey Management System database.
• Communicate with others internally and externally to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
• Monitor and perform technical review of all survey and investigation documentation to ensure accurate preparation of all forms, supporting information, narratives, and reports.
• Ensure all documentation complies with state and federal requirements.
• Make corrections to ensure compliance.
• Process all state and federal enforcement actions within required time frames.
• Prepare technically accurate state and federal reports, notification letters, administrative penalty notifications, waiver letters, and the CMS Certification and Transmittal.
• Determine appropriate distribution for all actions to meet federal and state requirements.
• Enter critical information into state and federal databases regarding scheduling, agency visits, recommendations, and activities to provide accurate data for required internal and public reporting processes.
• Responsible for submitting, to the state office, all documentation requested through the Freedom of Information Act, including reviewing the file to determine location of documentation, copying appropriate documents, and distributing within required time frames.
• Other duties as assigned.

• Ability to perform complex tasks related to Federal & State rules and standards while maintaining attention to detail.
• Ability to quickly comprehend frequent technical changes.
• Ability to learn and maintain knowledge of the Long-Term Care Integrated computer system and regional Survey Management System.
• Ability to read, understand and apply program technical procedures for processing surveys, enforcement actions, and administrative penalties.
• Ability to maintain a high level of confidentiality.
• Knowledge and experience with computers.
• Ability to answer telephone calls, refer callers to appropriate staff, take messages, and answer basic questions.

Experience using a computer, Word, Excel, or other word processing software. Experience in organizing, maintaining, or monitoring files, records, or logs. Experience with electronic records preferred.

All applicants must pass a fingerprint criminal background check. The position requires up to 25% travel and the candidate may be asked to attend out‑of‑town meetings or training sessions. HHSC uses E‑Verify; applicants must bring I‑9 documentation on the first day. Candidates must disclose any potential conflicts of interest, secondary employment, volunteer activities, and friends/family who own, operate, or work at regulated providers.

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at 1‑888‑894‑4747.

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

This position may be eligible for telework in accordance with state and agency telework policies and the discretion of the direct supervisor and business needs.