Deputy Court Clerk II, III

Position: Deputy Court Clerk (I, II, III)
Under the general supervision of the Court Administrator and his/her designee work involves daily public contact requiring tact and diplomacy with excellent customer service in processing a wide variety of court cases of the Lakeway Municipal Court.

REPORTING RELATIONSHIPS

Reports to:

Court Administrator

Supervises: none

MAIN JOB TASKS AND RESPONSIBILITIES

• Collects public funds at the Municipal Court service window by receiving cash; checks; money orders; and credit card payments in person; by mail; drop box; and online; issues receipts and credits payments on account for fines and other Court-related business for transactions requiring knowledge of payment and status codes; regulations; and departmental policy.
• Attends walk-in customers and receives court documents from the public; defendants; and attorneys. Provides public information and customer service assistance by explaining court procedures and the different options available to defendants in person; by telephone; mail; e-mail or fax. Refers customers to appropriate staff for assistance with sensitive and private matters.
• Processes online payments and enters notes in the case management system to release paid violations.
• Exercises; initiative; judgment; and discretion when handling confidential and sensitive information.
• Verifies daily collections of court fines and fees.
• Processes and reviews community service orders; verify completion of community service hours; submittal to the court; dates; and closes the case.
• Prepares and mails appropriate court case letters and documentation to defendants.
• Processes daily recording of case disposition; court orders; and arrangements in the case management system.
• Answers inquiries or questions concerning court matters in person; by telephone; mail; e-mail; or fax.
• Explains procedures; options and forms to parties in case.
• Verifies insurance coverage and updates/closes file.
• Provides other general office services as required.
• Performs other duties that support the overall objective of the position as assigned by the Supervisor.
• Conveys a positive professional image by action; communication; and appearance.
• Regular, reliable, and punctual attendance is an essential function of this job.
• Contributes to team effort by performing other duties as assigned by Supervisor.
• Follows Judge's Standing Orders and performs duties ethically following the Judicial Cannons.
• Must adhere to City/Departmental Policies and Procedures and follow Security and Safety Regulations.

REQUIRED EXPERIENCE, EDUCATION, CERTIFICATES AND/OR LICENSES

• High school graduate or equivalent (GED).
• Minimum of three (3) years of experience of general clerical/office experience.
• Municipal Court Clerk Certification preferred or must obtain Court clerk Certification Level I within 18 months of hire. Certification must be maintained to continue employment.
• Knowledge of computers and standard office practices and procedures, information systems, and Microsoft Office based programs with accurate and high-speed data entry, administrative or clerical experience is desirable, customer service, and cashiering.
• Bilingual in English-Spanish, preferred.
• Must possess and maintain a valid Texas Class C driver's license and a satisfactory driving record, as defined by City policy.
• Proof of citizenship and/or eligibility to legally work in the United States.
• Successfully pass a criminal history background check.

KNOWLEDGE, SKILLS, AND ABILITIES

• Basic knowledge of ordinances, statutes, and laws within the scope of the Municipal Court's jurisdiction.
• Knowledge of computer-aided databases; including accepted rules for access; use; and dissemination of data.
• Knowledge of office practices; procedures; and equipment; including filing systems; telephone techniques; and letter and report writing.
• Requires business mathematics skills to compute sums and calculations.
• Must be skilled in using and troubleshooting various standard office machines and equipment.
• Requires sufficient skill using the English language; grammar; spelling; punctuation; proofreading/editing; to prepare routine correspondence.
• Requires skill in communicating/explaining Court procedures in the English language.
• Requires sufficient human relations skills to present a positive image of the department; convey information to others; and use patience and sensitivity in dealing with a diverse population that can be hostile and confronting.
• Ability to learn and perform all the duties of the job efficiently and in an open environment with interruptions and distractions.
• Ability to learn; interpret; explain; and apply knowledge of the department's organization; operations; programs; functions; and specialized terminology when performing assignments.
• Ability to work as a contributing member of a team; work productively and cooperatively with other departments and external customers; and convey a positive image of the City and its services.
• Ability to operate a computer to produce routine correspondence and reports; and type/keyboard accurately with Microsoft…