Membership Coordinator

Membership Coordinator

The Membership Coordinator is a newly created, part‑time role designed to support WACC’s continued growth and member engagement. This position plays a key role in managing day‑to‑day membership administration while also providing flexible support for events, ambassadors, and special initiatives.

This role is ideal for someone who is highly organized, people‑oriented, and comfortable with follow‑up and relationship‑building. While responsibilities are clearly defined, we work collaboratively and value team members who are willing to step in and support shared goals.

• Manage membership renewals, including invoicing, payment tracking, and status updates
• Follow up with members via email and phone regarding renewals
• Conduct outreach to less‑engaged members to check in, understand needs, and encourage participation
• Respond to inbound membership and general Chamber inquiries
• Maintain accurate membership records and communication logs
• Coordinate closely with the Executive Director and Ambassador team to support retention and engagement
• Support communication and coordination with Chamber Ambassadors related to
  • Renewal follow‑up
  • Assist with volunteer coordination as needed

• Provide administrative and logistical support for Chamber events, including:
  • Registration assistance
  • Post‑event follow‑up
  • Availability for occasional evening events (with advance notice)

• Assist the Executive Director with administrative tasks related to membership, events, and operations
• Collaborate with the Marketing & Communications Coordinator as needed

• Strong organizational skills and attention to detail
• Comfortable with follow‑up communication, including phone and email outreach
• Excellent written and verbal communication skills
• Friendly, professional, and service‑oriented
• Ability to manage multiple priorities independently
• Proficiency with basic office tools (email, spreadsheets, shared documents)
• Experience with membership organizations, nonprofits, customer service, or administrative roles is a plus
• Familiarity with Austin’s business community is a plus

• Flexible schedule within agreed‑upon hours
• Mission‑driven, relationship‑focused organization
• Opportunity to grow with the Chamber as membership and programming expand

• Seniority level:
  Entry level
• Employment type:
  
  Part‑time
• Job function:
  Other
• Industries:
  Non‑profit Organizations