Accreditation Assistant

General Description

An accreditation assistant makes independent decisions on Continuing Legal Education course accreditation applications and assists with training and developing policies and procedures. An accreditation assistant looks to a supervisor or the director to solve more complex problems and to make final decisions on policies.

• Maintains a computerized database of CLE course records of attorneys and sponsors. Makes independent decisions on course accreditation based on criteria outlined in the Accreditation Standards for CLE activities, notifies sponsors and attorneys of accreditation and non‑accreditation, and processes refunds. Provides options to sponsors for submission and payment of accreditation applications.
• Processes daily applications for course accreditation received via mail/email and enters payments. Reviews and corrects emailed alerts regarding course charges submitted by sponsors.
• Aids Operations Supervisor in weekly audit for accredited sponsor courses submitted online to determine accreditation, check for errors, make edits, and notifies sponsors regarding course status and changes.
• Provides general administrative support to compliance including responding to emails from attorneys, sponsors, and State Bar staff, answering phone calls from attorneys regarding status and MCLE requirements.
• Suspension Notification:
  Research records and calls attorneys prior to processing for suspension. Make sure that attorneys understand what is needed to avoid suspension and document files with information about the call.
• Performs other duties as assigned. (Includes serving as back‑up to Compliance when short staffed by opening and scanning mail, and/or providing support by assisting operations supervisor in preparing/balancing check deposits, credit card reports, and working with IT to streamline processes in the MCLE database and computer system conversion).

High school education or equivalent required. Requires four years of customer service experience in an office environment with accounting skills, verbal and written communication skills, computer and database management, time management, and workflow and team management skills. Must be able to address visitors and the public in a courteous and professional manner. Must be able to work independently and as part of a team, demonstrate flexibility in scheduling work and be able to complete a variety of tasks.