Facilities Coordinator

The facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client’s needs. This position will be responsible for supporting the day-to-day office and client request to provide a well-managed and well-maintained office environment. This individual will also place an emphasis on a positive response to all concerns and needs of the client, health and safety, and quality programs, in coordination with the client's goals and objectives.

• Provide general overall facility management services, including continuous monitoring of office/facility
• Main Point of contact for visiting Executives; including special events and meeting setups
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
• Follow up with clients to ensure customer satisfaction
• Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action
• Remain knowledgeable regarding all operational aspects of building systems
• Coordinate with outside contractors for the service and repair of equipment
• Follow protocol for effective building-specific maintenance and safety procedures
• Maintain on-going communication with contractors, client, and team
• Assist with site inspection within the assigned building portfolio
• Create work orders and assign work orders to the Cushman & Wakefield Facilities Solution Staff, subcontractors, and vendors.
• Making decisions autonomously via obtaining approval from CW Management team
• Report on open and closed work orders and check the status of open work orders with the assigned party
• Request, review, and submit work orders, bids, and proposals from vendors
• Verify final invoice pricing and process payments in a timely manner via CW Management team and remain within budget parameters
• Assist in the monitoring and assessment of vendor performance working in conjunction with CW Procurement team
• Seeking quotes from vendors prior to completion of work.
• Manage complex work orders such as environmental issues and disaster recovery
• Create and record appropriate written communication between all parties
• Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates
• Provide process and procedures training and direction to client colleagues
• Management offsite client storage facilities
• Assist with measuring and reporting key performance indicators against service level agreements
• Maintain office environment and act as office coordinator for snacks and beverages

• Communication Proficiency (oral and written)
• Customer Focus
• Initiative
• Sense of Urgency
• Multi-Tasking
• Detail Oriented
• Financial Knowledge
• Time Management Skills
• Team Orientation

High school diploma or a General Equivalency Diploma (GED) required Associates or Bachelor's degree in facilities management, building, business or other related field preferred

• A minimum of 3 years of work experience in an administrative, accounting or tenant services capacity
• Experience with data entry, expansive reporting, scheduling and communications
• Previous customer service experience
• Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred

• Working knowledge of computer software programs and base building systems
• Computer proficiency with Microsoft Office 365 Suite (Teams; MS Word, Excel and PowerPoint)
• Demonstrated ability to exercise good judgment
• Excellent interpersonal skills & demonstrated ability to exercise good judgment.
• Ability to work a flexible schedule as needed, including but not limited…