Services & Support Admin

Job Description Collections Support Administrator |

Location:

11149 Research Blvd, Austin, TX,78759 |

Schedule:

Monday
- Friday: 8:00am- 4:30pm | Salary Range: $43,000- $47,500 | FLSA Status:
At Austin Telco Federal Credit Union , we’re dedicated to making a positive impact on our members, our community, and each other. If you’re someone who enjoys coordinating repossessions, managing collateral liquidation, maintaining accurate loan records, and working with vendors to support collections operations, our Collections Support Administrator position could be your next great opportunity. This role supports the timely resolution of delinquent accounts through administrative coordination, vendor communication, and repossession and charge-off file maintenance.

• Monitors consistent daily follow-up of loan accounts in repossession/charge off phase.
• Ensures all repossession policies, procedures, and regulations have been followed prior to assigning any repossessed collateral to auction for proper disposal.
• Assigns vehicles out for repossession.
• Requests titles for vehicles assigned out for repossession and complete repossession affidavits.
• Send appropriate letters to members once vehicle is repossessed, such as Notice of Intent to Sell, personal property, and calculation of deficiency.
• Assists with preparation of loan documents for scanning.
• Assigns all repossessed collateral to appropriate auction after their legal sale date.
• Track collateral in auto auction platforms to ensure timely and effective sale.
• Make routine visits to local auction to evaluate vehicles.
• Prepare vehicles for sale at auction upon expiration of repossession notification letter including determining the value of the vehicle, notifying the appropriate auction of the minimum floor price, and inform transport agents when vehicles need to be taken to auction.

• Utilizes telephone and email contact with vendors as pertains to repossessed loan accounts.
• Provide consistent exceptional service to internal and external members.
• Refers and/or confers with AVP of Collections (daily) on any problem accounts.

• Files and maintain accurate records pertaining to all types of claims.
• Manage backend cancellation products:
  Gap/Service Warranty/Other

• High School Diploma or equivalent
• Minimum of 6 months of experience in a financial institution, collections, or administrative role (internal candidates who meet performance standards may be considered in lieu of specific department experience)
• Strong organizational skills and the ability to manage multiple administrative tasks independently
• Proficiency with Microsoft Office products and general office equipment
• Ability to handle sensitive financial information with a high degree of accuracy and confidentiality
• Prior experience specifically in vehicle repossession processing or collateral liquidation
• Familiarity with auto auction platforms and valuation tools

We’re more than a credit union — we’re a community.

• Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more

• Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones

• 401(k) with company match and a pension plan

• Volunteer opportunities and credit union-sponsored events

• A supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation

We celebrate diversity and are committed to creating an inclusive environment for all employees.