Admin Setups Specialist

Build the future with us

Are you driven by delivering operational excellence and helping create seamless business processes? As an Admin Setups Specialist, you will play a key role in ensuring dealer, product, program, and pricing information is accurately configured and maintained within company systems to support successful onboarding and ongoing account management. This position is a great opportunity to showcase your analytical skills, attention to detail, and ability to collaborate across multiple teams.

At iA American, people and their development are at the heart of our priorities, creating an environment that encourages innovation, learning, and continuous improvement.

As an Admin Setups Specialist, you’ll be at the core of our operational success.

• Process and manage setup requests by validating documentation, approvals, effective dates, and implementation requirements.
• Configure new dealer accounts and maintain existing setups, including products, programs, plans, pricing, and related account settings.
• Translate approved business documentation, rate cards, and setup instructions into accurate system configurations.
• Perform detailed quality control to ensure data accuracy, pricing integrity, calculations, forms, and effective dates align with approved documentation.
• Collaborate with Pricing, Install, Accounting, and other cross-functional teams to resolve discrepancies and support successful implementations.
• Research and correct setup-related issues impacting reporting, commissions, reserves, contract processing, and downstream operations.
• Participate in testing, validation, process improvements, and ongoing maintenance of training and process documentation.

We're looking for someone who:

• Is known for their exceptional attention to detail and commitment to quality.
• Stands out for their organizational skills and ability to manage multiple priorities effectively.
• Demonstrates strong analytical thinking and problem-solving abilities.
• Is recognized for their collaborative approach and ability to build strong cross-functional partnerships.
• Has 2-4 years of experience in administrative systems, operations, implementation support, pricing support, contract administration, or a related field.
• Has experience interpreting business documentation and translating requirements into accurate system configurations.
• Is proficient in Microsoft Office applications, particularly Excel and Outlook, as well as workflow and CRM tools such as Salesforce.
• Communicates effectively and can clearly explain setup requirements, discrepancies, and process impacts to a variety of stakeholders.
• Is comfortable learning new systems and adapting to evolving processes and technologies.

A work environment where learning and development merge with a collective pursuit of excellence.

A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.

The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative work spaces.

• Flexible Health, Dental and Vision insurance
• 401(k) + company match
• PTO Plan
• employee and family assistance program
• ergonomic furniture program
• performance bonus
• much more!

• Medical, Dental, and Vision Insurance
• Company-Paid Term Life, AD&D Insurance, Long and Short-Term Disability Insurance
• Company-Paid Health Advocate Benefit
• Wellness Allowance
• Generous Paid Time Off Plan and Holidays
• 401(k) With Company Match
• Competitive Bonus Program
• Employee Assistance Program
• Employee Discount Program

• Medical, Dental and Vision Insurance
• Company-Paid Term Life, AD&D Insurance, Long and Short-Term Disability Insurance
• Company-Paid Health Advocate Benefit
• Wellness Allowance
• Generous Paid Time Off Plan and Holidays
• 401(k) With Company Match
• Competitive Bonus Program
• Employee Assistance Program
• Employee Discount Program

iA American is a wholly owned subsidiary of iA Financial Group, one of the largest insurance and wealth management groups in North America. Through the acquisition of Innovative Aftermarket Systems (IAS), Southwestern, and Dealers Assurance Company (DAC), iA American provides automotive protection products, reinsurance solutions, dealer support services, direct-to-consumer products, and in-house administration. Founded in 1892, iA Financial Group is recognized for its long-term stability, strong financial foundation, and commitment to…