DPS - THP - Data Entry Operator

Job Title DPS - THP - Data Entry Operator, MCB - 0059

Perform highly complex (senior-level) data entry work for Motor Carrier Bureau. Work involves entering, verifying, researching, correcting or retrieving data; maintaining files and documentation. Work under limited supervision, with moderate latitude for the use of initiative and independent judgment.

• Prepare, verify, and distribute correspondence, reports, forms, and documents from oral or written instructions.
• Perform data entry of safety inspections, crash reports, and State Commercial Motor Vehicle Drug and Alcohol records.
• Maintain paper and soft-copy documents for reference and archival purposes; electronically images a variety of documents.
• Review various documents to ensure accuracy and legibility of information.
• Obtain, sort, arrange and/or compile a variety of forms, citations, inspection reports and other documents.
• Compile and disseminate statistical data and information.
• Maintain records of daily production and report production results.
• Research files and computer applications to locate specific documents.
• Respond to routine inquiries regarding commercial vehicle safety program activities.
• Greet visitors and direct them to appropriate employees or officials.
• Answer incoming Motor Carrier Bureau phone calls and refer callers to appropriate MCB personnel or take messages for distribution as needed.
• Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
• Perform other duties as assigned.

Education - High School Diploma/equivalent.

Experience - Minimum of six (6) months' experience operating a computer entry device. Bilingual in English and Spanish preferred.

Licensure and/or Certification - If driving is required, must possess a valid driver license from state of residence.

Regulatory Knowledge - Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.

Technology - Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, SharePoint) and be able to learn new software/systems.

Interpersonal Skills - Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS' core values:
Integrity, Excellence, Accountability, and Teamwork.

Organizational and Prioritization Skills - Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.

Presentation/Communication Skills - Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals.

Research and Comprehension - Must demonstrate ability to quickly and efficiently access relevant information, and be able to utilize and/or present research and conclusions in a clear and concise manner.

Analytical Reasoning/Attention to Detail - Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

Confidentiality and Protected Information - Must demonstrate an ability to responsibly handle sensitive and confidential information and situations, and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.

Safety - Must be able…