Sr Client Service Manager

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work;

think of Gallagher.

• You will manage increasingly complex accounts with a strong focus on self‑funded business while collaborating with senior teammates.
• Utilizing Gallagher’s resources and tools, you will create effective client deliverables.
• You will resolve service‑related issues independently but know when to raise concerns to more experienced client service team members.
• Prepare RFPs, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop the client presentations.
• You will "cross‑solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.).
• Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes.
• We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way.
• Builds and solidifies relationships with existing clients by providing exceptional ongoing care.
• In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high‑quality & timely manner. We measure success based on retention and our renewal target is 95%.
• Cultivates relationships with the buyer in the client organization as well as with day‑to‑day client representatives and buyer.
• Successfully manages an assigned group of accounts.

Required:

• Bachelor's degree with 3+ years client service and/or claims management experience

-OR-

• High School degree/GED with 8+ years client service and/or claims management experience.
• Producer's License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.

Preferred:

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors:

• Proficient in using technology as a tool to maximize productivity and quality.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self‑directed manner.
• You possess strong communication skills that will allow you to build professional relationships with both internal and external partners. We are a collaborative team and look for teammates who understand the importance of deadlines and are open to constructive feedback.
• Adaptable and remain composed and in an environment that requires balancing multiple priorities in any given day.
• You actively seek to develop your professional skills and improve efficiency.
• You are innovative and rarely satisfied with the status quo! You love to generate new and practical ideas and aim to continuously improve.
• A desire to learn Gallagher’s tools, systems, and shared resources.
• We look for the people who go the “Extra Mile” to achieve results that benefit the client, the Branch and Gallagher.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized…