Account Manager

Handoff is the AI agent that runs a construction company. We help remodelers automate estimating, streamline operations, and win more work - backed by real-time cost data, intuitive design, and workflows that “speak contractor.” With over 10,000 monthly active users and $6B in annualized project volume already flowing through our platform, we’re becoming the trusted partner for the people who build our homes.

We are backed by $25M+ raised from Y Combinator, Initialized, and Greycroft. Our team is distributed across hubs in Austin, São Paulo, and Buenos Aires, and we are deeply focused on building intuitive, high-impact solutions that make a real difference for our users.

We’re hiring an Account Manager to own upsells, tier upgrades, and expansion across a growing book of business. You’ll partner closely with activated customers to identify value gaps, maximize usage, and lead conversations that drive expansion revenue and long-term retention.

This role is ideal for someone who thrives in post-sale growth environments—combining commercial acumen with product fluency to grow accounts predictably. You’ll work across product usage signals, customer conversations, and cross-functional insights to help customers outgrow their current plans and land on the next tier of success with Handoff.

• Own and close upsells and expansion across your assigned portfolio of accounts
• Proactively identify customers approaching tier limits or ready for deeper usage
• Run value-based upgrade conversations, positioning ROI and business outcomes
• Track expansion signals via product usage and customer behaviors
• Collaborate with Product, Sales, and Support to align expansion timing and execution
• Reduce churn risk by uncovering and addressing value gaps early
• Keep all expansion pipeline, notes, and forecasts accurate in Hub Spot
• Act as a trusted advisor to customers scaling their businesses with Handoff

• 3+ years in account management, customer success, or revenue-focused CS roles
• Proven success driving upsell and expansion in SaaS or tech-enabled services
• Strong commercial instincts—you think in ARR, NDR, and LTV
• Comfortable running upgrade conversations end-to-end without Sales handoffs
• Familiarity with interpreting product usage signals and CRM forecasting (Hub Spot a plus)
• Able to frame value clearly—focused on business outcomes, not feature lists
• Highly proactive, accountable, and customer-obsessed
• Bonus: experience working in or selling to construction, field services, or similar verticals

• Competitive Salary + Equity
• Unlimited Paid Time Off (PTO)
• 401(k)
• Life & Disability Insurance
• Flexible Spending Account (FSA)
• Dependent Care FSA (DC FSA)
• Team Offsites Around the World