Supervisor, Digital Sales

Work Schedule

Standard (Mon-Fri)

Office

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

This position is situated in our lively Austin, TX office, within our Biosciences Division. Join a driven team propelling outstanding customer engagement and sales growth.

The Supervisor, Digital Sales Account Management, is responsible for the success of the “On-Demand Concierge” program and acts as a working supervisor who leads a team of Sales Account Managers while actively working alongside them. Together, they manage a shared set of customer accounts to ensure top-notch service and support, helping to meet the territory’s annual revenue growth targets. The team uses various communication methods to identify, qualify, and close sales opportunities, support customers, and increase adoption of key Biosciences product portfolios across North America.

This role oversees the team’s daily activities, including coaching, guidance, and performance management, to deliver exceptional customer experiences and achieve sales growth goals. Additionally, the supervisor collaborates closely with other commercial sales functions, leaders, and support partners to connect customers with appropriate resources, provide accurate and timely information, maintain smooth interactions, and utilize systems and data for forecasting and ongoing improvement goals.

• Lead, mentor, and develop a team handling a variety of customer inquiries and building relationships within assigned territory to advance our brand position, while also personally engaging with customers alongside the team.
• Monitor team workloads, ensuring timely follow-up on all inquiries.
• Work directly within the shared customer territory to respond to and follow up on customer inquiries, modeling best practices in digital selling and customer support.
• Provide mentoring on selling skills, consultative conversations, and solution positioning.
• Support the team in becoming experts in assigned product portfolios.
• Maintain sales funnels and utilization of  for opportunity tracking and account management.
• Regularly review performance metrics to identify strengths and mentoring needs.
• Partner with various teams across the matrix to resolve customer needs swiftly.
• Ensure the team delivers information, pricing, quotes, and promotions aligned within our guidelines.
• Collaborate with marketing to support digital campaigns and follow up on leads.
• Onboard new team members, ensuring successful integration.
• Foster a positive, inclusive team culture.
• Advocate for process improvements to improve customer experience and boost sales growth.

• Bachelor’s Degree in Life Science required
• Master’s Degree in Life Sciences equivalent experience in a related field preferred.

• Requires 3+ years of related work experience in customer-facing roles.
• Requires 1+ years of managerial or supervisory experience in relevant roles.
• 1-2 years of sales experience in a customer-facing role in a relevant industry.
• Proficiency with MS Word, Excel, Outlook, PowerPoint, or similar programs.
• Experience with  or similar CRM preferred.li>
• Comfort learning and adapting technology & AI
• Knowledge of life sciences workflows or laboratory experience highly desired.

• Strong leadership and people-management skills.
• Strategic and analytical approach to translate insights into actions.
• Strong communication abilities, capable of persuading and aligning collaborators.
• Self-motivated, target-focused, and capable of handling numerous tasks simultaneously.
• Ability to build…