Sana Vita Operations: E-commerce Operations Supervisor

Sana Vita Operations: E-commerce Operations Supervisor

Job Title: E-commerce Operations Supervisor

Location: Distant

Availability:

• Most popular:
  Monday through Friday and available 8:00 AM – 5:00 PM PST
• Acceptable:
  Monday through Friday, available four days within 8:00 AM – 5:00 PM PST plus four days outside this window

Sort: Full-Time Independent Contractor Begin Date: Immediate

In regards to the Function We’re searching for a highly structured and detail-oriented E-commerce Administrator to handle the day-to-day operations of our new e-commerce platform built on Medusa. We’re launching in early February and require an immediate contribution to help with the 30-day pre-launch phase, specializing in system testing and QA. Post-launch, you’ll function as the operational backbone of the shop, managing high-volume orders (10k-20k/month) and serving as the escalation point for our Customer Service team.

Key Duties

• Part 1:
  Pre-Launch (First 30 Days): Conduct rigorous end-to-end testing of the Medusa platform (login, cart performance, checkout flows, payment gateways).
• Identify, document, and categorize system bugs or UX issues.
• Collaborate with the events team to prioritize and resolve issues before go-live.
• Part 2:
  Ongoing Operations:
• Order Administration: Oversee the daily flow of 10,000+ monthly orders, ensuring accurate processing from payment to fulfillment.
• Monetary Reconciliation: Handle payment captures, review fraud flags, and process complex refunds or changes.
• Vendor Coordination: Act as the primary liaison with fulfillment partners to troubleshoot delivery delays or stock discrepancies.
• Tier 2 Support: Resolve escalated tickets from Customer Service that require backend administrative entry or technical investigation.
• Emergency Response: Provide on-call support outside of normal hours for critical site outages or payment failures.
• Experience: 3-5 years of experience in e-commerce Operations or Administration.
• Most popular:
  Hands-on experience with MedusaJS
  .
• Acceptable:
  Deep administrative expertise with Big Commerce or Shopify Plus
  .
• Technical Aptitude: Ability to quickly learn new dashboard interfaces and understand e-commerce workflows (APIs, payment gateways, fulfillment logic).
• Communication: Native or near-native English proficiency (written and verbal). Ability to articulate technical points clearly to developers.
• Attention to Detail: High attention to detail, structured thinking, and a proactive ownership mindset.

Month-to-month Retainer: $5,000 – $8,500 USD / month (based on experience)