Microsoft Solutions Specialist

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.
But the heartbeat of SHI is our employees – all 6,000 of them.
If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World‑class facilities and the technology you need to thrive – in our offices or yours.

The Microsoft Solutions Specialist is the subject matter expert for SHI's Microsoft Customers. The Microsoft Solution Specialist identifies customer needs and requirements and recommends appropriate solutions for Microsoft products. Therefore, we look to expand our Microsoft Solutions team by adding an experienced resource to manage and improve our current performance in the following areas: CSP and EA management, SHI Professional and Managed Services, and CSP Strategic growth.

This position is a hybrid position that reports to Austin, TX as required for business needs as determined by SHI management.

• Primary focus on retention and growth sales of strategic Microsoft Agreements.

• Support sales with customer engagements as the Microsoft subject matter expert

• Manage ongoing customer engagement on upcoming Microsoft milestones, including but not limited to renewal agreements and yearly true‑ups

• Works with customers to determine ideal business outcomes and position SHI professional managed service offerings

• Working knowledge of the core Microsoft products, licensing strategies, and all operational aspects of Microsoft Enterprise Enrollments (i.e., contracts, order processing, MSLI, MLS analysis, etc.).

• Assists in training SHI Sales teams on Microsoft products & programs and how customers can benefit from using core products.

• Organization:
  Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

• Time Management:
  Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work‑life balance.

• Initiative:
  Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.

• Communication:
  Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

• Digital Acumen:
  Can identify opportunities to use digital tools for improvement and propose digital solutions.

• Consultative Sales:
  Can identify customer needs, propose suitable products or services, and take action to close sales without explicit instructions.

• Continuous Improvement:
  Can identify moderate areas for improvement and implement moderate changes.

• Relationship Building:
  Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions.

• Teamwork:
  Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.

• Presenting:
  Can prepare and deliver presentations, addressing key points and responding to questions with clarity.

• Documentation:
  Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification.

• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently – Basic

• Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth – Basic

• Proficiency in utilizing Cisco's suite of tools such as CCW, Connect the Dots, EOL/EOS Newsletters, Webex Teams, Datasheets, Installation Guides, and Customer Service Hub to…