Chief of Staff

Headquartered in Austin, Texas, with its EMEA HQ in Paris, Way is the category-leading B2B technology platform empowering brands to unlock the power of experiences. In a world where 76% of consumers prefer spending on experiences over material goods, Way enables brands to adapt to this shift with cutting‑edge technology.

Founded in 2020, Way began as a solution for hospitality brands to drive brand loyalty and generate experiential revenue ustry leaders like Hyatt Hotels, Hilton, Trailborn, and Auberge Resorts Collection rely on Way’s all‑in‑one experiential platform to launch unforgettable experiences — from hot air balloon rides in Mexico City to truffle hunting in the French countryside.

Way has achieved significant milestones, including a $20 million Series A funding round in late 2022, led by Tiger Global and MSD Capital (Michael Dell), at a $100 M valuation. As the company continues its rapid growth, we’re seeking visionary, driven team players to join our dynamic environment, where challenges are met with unmatched rewards as we transform the hospitality and experiences industry globally.

We’re looking for a highly motivated Chief of Staff to join our team s individual will work directly with our COO and cross‑functional teams to own internal reporting, lead analytical deep‑dives, and help Way scale more effectively. The ideal candidate is a data‑driven problem‑solver with strong business intuition and a bias for action. This is a high‑visibility role with significant ownership across strategic operations, revenue operations, internal tooling, and performance tracking.

• Work closely with the COO to support high-priority strategic and operational initiatives
• Own internal performance metrics and reporting infrastructure across departments
• Build and maintain internal databases to ensure high-quality, scalable business intelligence
• Lead deep‑drive analyses to inform decision‑making across product, ops, and customer success
• Identify process bottlenecks and recommend scalable, data-backed solutions
• Design frameworks to track key company KPIs and strategic objectives
• Partner cross‑functionally to implement dashboards and streamline access to insights
• Take on high-impact projects with little guidance and see them through from idea to execution

• 3‑5 years of experience in consulting, data analytics, investment banking, high‑growth startups, or similar
• Strong analytical foundation with experience using Excel, PowerPoint, and internal BI tools
• Ability to independently structure complex problems and communicate insights clearly
• Demonstrated self‑starter with grit, adaptability, and a strong sense of ownership
• Comfortable operating with minimal direction in fast‑paced, ambiguous environments
• Excellent written and verbal communication skills
• Experience with SQL, Tableau, Looker, or similar tools is a plus
• Hands‑on experience with Hub Spot or similar CRM tools preferred
• Prior experience in SaaS, B2B tech, or hospitality & travel is a plus, but not required

• Attractive salary package commensurate with experience and skill level
• Comprehensive healthcare coverage and other benefits
• Opportunities for professional growth in a fast‑paced tech environment
• Stock options that offer a stake in our success
• Modern office located in the vibrant city of Austin, Texas
• Annual stipends for hotel stays and travel, allowing you to experience our partner offerings firsthand