Business Capabilities PM II

This job is with Amazon, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION:

Responsible for driving and facilitating Business Process Improvement initiatives, analyses, and recommendations across stores, regions, functions, and operations. Serves as an internal consultant to the organization, working with key leaders and stakeholders to understand business process objectives, potential changes, challenges, and areas in need of assessment / improvement. Reviews and evaluates new or improved business and management practices for application to company programs or operations.

Creates business case for proposed process or operational changes. In collaboration with leadership, develops solutions to organizational issues and concerns, develops organizational change strategies and plans, and facilitates processes for their implementation. Acts as subject matter expert regarding process improvement analyses and initiatives.

Key job responsibilities
oProvides BPI support across organizational units and/or for large integrated processes or functions.
oWorks throughout the organization to identify change targets with potentially significant business impact; target areas may include:
Store Operations,
Information Systems,
Supply Chain,
Vendor / Supplier Management,
Customer experience.
oWorks on complex business problems that may include multiple functions and/or diverse technologies.
oGathers and documents requirements for initiative design and associated project management.
oProvides leadership to cross-functional teams throughout the project lifecycle, including resource estimation, milestone identification, team facilitation, change management, and reporting.
oEnsures business processes are analyzed from multiple aspects, including inputs, outputs, user and customer experience.
oLeads in the identification and analysis of high impact change targets.
oEngages with process owners / stakeholders to develop change recommendations, design testing strategies, and evaluate effectiveness of recommended approaches.
oSupports process improvement implementation through education, training, or facilitation as required.
oFollows up to identify successes, areas for improvement, and lessons learned.

Skills:

oStrong understanding and proven ability to apply standard and some advanced BPI methodologies and tools.
oAdvanced statistics background.
oAdvanced ability to identify and pursue process improvement opportunities based on risk controls, customer experience, efficiencies, and other business-focused factors.
oAssesses how systems and processes impact the effectiveness and efficiency of internal operations.
oCommunicates structured information in a clear, concise, and organized fashion.
oCollaborates with others to achieve objectives and ensure information flow.
oEffectively present information and respond to questions in both one-on-one situations and group meetings.
oParticipates in cross-functional projects and provides senior-level support to team.
oImpacts overall team effectiveness.
oMay provide informal support to less experienced Team Members.
oBuilds and nurtures relationships with senior-level stakeholders and leaders.
oApplies analytical skills to evaluate and interpret complex situations.
oPresents problem analysis and recommended solutions in a creative and logical manner.
oHandles a diverse range of issues requiring evaluation of a variety of factors, including business trends.
oAnalyzes complex and ambiguous problems.
oIdentifies opportunities for process and procedural enhancements to drive efficiency and improve service levels.
oUnderstands the trends and emerging challenges facing the customer base, market, and industry.
oApplies business and project understanding to focus project / team efforts.
oDemonstrates excellent knowledge of the WFM product mix, supply base, and retail operations.

BASIC QUALIFICATIONS:

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience using data and metrics to…