Global Operations Lead, HCP Engagements - Managed Services Health PLS

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.

As a risk management generalist at PwC, you will provide advisory and practical support to teams across a wide range of specialist risk and compliance areas.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together.

Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

* Craft and convey clear, impactful and engaging messages that tell a holistic story.

* Apply systems thinking to identify underlying problems and/or opportunities.

* Validate outcomes with clients, share alternative perspectives, and act on client feedback.

* Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.

* Deepen and evolve your expertise with a focus on staying relevant.

* Initiate open and honest coaching conversations at all levels.

* Make difficult decisions and take action to resolve issues hindering team effectiveness.

* Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

PwC is seeking a motivated and experienced professional at the Senior Manager level to join our HCP Engagement Managed Services Operations team. This role will lead the global, end-to-end operations for HCP engagement managed services for a client with accountability for operational excellence, compliance, and client success. The ideal candidate will bring deep life sciences compliance and operational expertise with skills in project management, client relationship building, and team leadership.

Minimum Degree Required

Bachelor's Degree

Minimum Year(s) of Experience

7 year(s) experience in life science meetings & events, pharmaceutical device or healthcare operations setting

Degree Preferred

Master's Degree

Certification(s) Preferred

CMP or HMCC

Preferred Knowledge/Skills

Demonstrates extensive knowledge and/or a proven record of success in the following areas:

* HCP, HCO and Patient Engagement Operations

* Mentoring junior team members;

* Monitoring financials and maintain budget profitability;

* Monitoring and managing other responsibilities not necessarily listed but logically inherent to the role;

* Learning and supporting testing for tools on expanded areas of HCP, HCO or Patient engagement;

* Logically, and critically evaluating HCP, HCO and Patient engagement and follow process steps;

* Managing deliverables on or ahead of deadlines and reporting any issues/risks beforehand;

* Working with global tech team and developers on application modification and bug fixes;

* Leading teams of individuals with a positive attitude;

* Communicating with senior leadership and senior client stakeholders;

* Delivering consistent "white glove" customer service;

* Contributing to the development of accelerators and knowledge assets for HCP engagement and SaaS implementations;

* Strong research skills;

* Experience contracting is preferable;

* Financial acumen for reconciling budgets;;

* Has strong attention to detail;

* Familiarity with Advanced Excel and Power BI;

* Strong English language reading comprehension and writing skills;

* Ability to work in a fast-paced environment, with a strong emphasis on quality and accuracy.

Travel Requirements

Up to 40%

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