Operations Specialist

Location: México or Guatemala

The Operations Specialist supports the Regional Operations Manager in delivering efficient, high-quality operational services across the Belize, Guatemala, and Mexico Business Units. The position serves as a key partner to internal stakeholders, ensuring responsive service delivery, operational consistency, and compliance with organizational policies and procedures.

The Operations Specialist coordinates and oversees operational support activities while fostering a strong customer service culture focused on meeting the needs of internal clients. The role works collaboratively with Human Resources, Finance, Legal, Information Technology, and other functional teams to ensure seamless execution of operational processes and excellent stakeholder experience.

This position plays an important role in identifying opportunities for process optimization, standardization, and continuous improvement. The Operations Specialist supports the implementation of operational best practices, develops effective solutions to operational challenges, and helps improve efficiency, service quality, and organizational effectiveness across the region.

The Operations Specialist manages confidential information, supports employee-related administrative processes, and provides guidance to operational staff. They also contribute to change management and process improvement initiatives aimed at increasing scalability, consistency, and service excellence throughout the Business Units.

They may supervise one or more team members and is responsible for providing day-to-day leadership, coaching, guidance, and performance support. The role helps foster an inclusive, collaborative, and service-oriented team culture by supporting employee development, encouraging continuous learning, promoting accountability, and recognizing contributions. The Operations Specialist models TNC's values and competencies, helping build team effectiveness, operational excellence, and strong stakeholder relationships across the region.

We are looking for a highly collaborative and service-oriented professional who combines operational expertise with a passion for supporting people and improving processes. The successful candidate will bring strong interpersonal skills, a commitment to customer service excellence, and the ability to identify and implement practical solutions that enhance organizational performance.

Build trusted relationships with internal stakeholders by delivering responsive, professional, and solution-focused support. Understands stakeholder needs, manages expectations effectively, and consistently seeks opportunities to improve the service experience.

Actively identifies opportunities to improve processes, simplify workflows, increase efficiency, and enhance service quality. Promotes a culture of operational excellence by implementing sustainable improvements and encouraging the adoption of best practices.

Understand how operational activities support broader organizational objectives. Demonstrates the ability to connect day-to-day operations with business priorities and works effectively across departments to achieve shared goals.

Uses data, feedback, and operational insights to identify challenges, determine root causes, and implement effective solutions. Balances attention to detail with a broader organizational perspective to drive continuous improvement and informed decision-making.

• Follows our Code of Conduct and demonstrates consistently our Values
• Works toward meeting the strategic priorities of the program by developing and coordinating tactics for approved plans and completing day-to-day tasks.
• Ensures programmatic commitments, TNC policies and procedures; financial standards and legal requirements are met and managed compliance.
• Reinforces consistency in the organization's policies and procedures and provides support related to relevant fields.
• Acts independently within broad program goals to prioritize tasks in the absence of specific instructions and exercise independent judgment to identify and solve problems.
• Implements and manage new initiatives that will ensure department and organization-wide goals and strategies are achieved.
• Maintain confidentiality of sensitive information.
• Demonstrates sensitivity in handling…