Partner Success Manager; AMER

Aiven
- The Trusted Data & AI Platform

We're a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to become the trusted Data & AI Platform for everyone, leveraging the most popular open-source technologies like Apache Kafka®, PostgreSQL®, Click House®, and Open Search® to help companies accelerate time-to-market, drive efficiency, and build innovative solutions across any cloud.

About this Team

Our Customer Growth team plays a crucial role in our growth and profitability. We want to be the trusted data platform for everyone – which, let's face it, is an ambitious target. But thanks to our dedicated sales, pre-sales, and post-sales teams we are growing fast.

Our customer-first philosophy:The software we create is merely a means of delivering value. Our thinking is customer-first. That's why our customers are at the front and center of all we do. We're by their side, actively helping them solve their challenges through collaboration, sharing, and innovation.

Our Crabby Principles

Aiveners use the V2

MOM framework to set and align on business goals. In order to achieve those business goals we live by our 'Crabby Principles' which unite us in our ways of working, globally. These principles are embedded in our business processes and support us in collaborating and role modelling positive and productive behaviours in our daily work, something you will have the opportunity to demonstrate throughout your interview journey with us.

About the Position

Aiven's OEM partners embed Aiven's open-source data platform into their own products. Once a partner is live, the Partner Success Manager (PSM) owns making that partnership thrive: driving adoption, running the operating cadence, and helping the partner launch new services on Aiven.

This is a success and expansion role, not a sourcing role. The PSM does not carry a new-partner acquisition target — that responsibility sits with the OEM sales/account team. The PSM's mandate starts once a partner is onboarded, and the job is measured by how successful that partner becomes.

• Own partner success for an AMER OEM portfolio — be a primary, non-commercial point of contact for a set of live OEM partners, responsible for their health, satisfaction, and growth on Aiven.
• Run Quarterly Business Reviews (QBRs) — prepare and lead the regular business review cadence with each partner, tracking goals, usage, and joint success metrics, using AI tooling to accelerate data pulls, analysis, and Q  material preparation.
• Launch new services with partners — coordinate the rollout of new Aiven services and features into existing partner products, end to end.
• Work cross-functionally — partner closely with Engineering, Presales, and Marketing to remove blockers, align on roadmap, and give partners what they need to succeed.
• Represent the partner internally — bring partner feedback, feature requests, and escalations into the right Aiven teams, and close the loop back to the partner.
• Track and report on partner health — maintain a clear, AI-assisted view of adoption, satisfaction, and growth for each partner in the portfolio, and report it up to leadership.
• Build joint success plans — define, with each partner, what success looks like for them, and the roadmap to get there.
• Deliver partner sales enablement — run regular enablement sessions for partner sellers and pre-sales on selling Aiven DBaaS, using AI to produce and tailor enablement content per partner.
• Operate as an AI-native practitioner — build and maintain AI-assisted workflows, templates, and playbooks for the recurring work of the role (Q  prep, health reporting, launch coordination, partner communications),…