Senior Product Manager - Solutions

Overall Scope The Senior Product Manager – Payment Solutions will lead the strategy, development, commercialization, and lifecycle management of enterprise payment, loyalty, outdoor payment, and forecourt solutions across North America. This role will translate customer, market, regulatory, and business needs into a clear product vision, prioritized roadmap, and executable delivery plan.

Overall Scope The Senior Product Manager – Payment Solutions will lead the strategy, development, commercialization, and lifecycle management of enterprise payment, loyalty, outdoor payment, and forecourt solutions across North America. This role will translate customer, market, regulatory, and business needs into a clear product vision, prioritized roadmap, and executable delivery plan. The Senior Product Manager will lead the strategy, discovery, and lifecycle management of outdoor payment terminal solutions across key verticals, including fuel dispensers, electric vehicle charging stations, car washes, and other unattended or self-service environments.

In addition, the role will define, discover, and develop integrated forecourt solutions for strategic DFS customers, ensuring that their operational, commercial, and customer-experience needs are translated into scalable products, capabilities, and services. The role will own end-to-end requirements gathering, product discovery, business-case development, roadmap creation, prioritization, and cross-functional execution. The position will work closely with strategic customers, commercial teams, engineering, architecture, compliance, operations, partners, and senior leadership to deliver secure, reliable, scalable, and commercially successful solutions.

This position will balance customer experience, technical feasibility, regulatory compliance, operational readiness, revenue growth, profitability, and market opportunity while ensuring that customer-specific innovations support the broader DFS product portfolio and long-term product strategy.

• Define and communicate the product vision, strategy, objectives, and success measures for assigned payment and loyalty products.
• Align product strategy with company objectives, regional market opportunities, customer needs, and portfolio priorities.
• Lead product lifecycle management from discovery and business-case development through launch, optimization, and retirement.
• Identify opportunities for product convergence, platform reuse, standardization, and scalable regional capabilities.
• Establish measurable objectives and key results, including adoption, revenue, margin, customer satisfaction, operational performance, and delivery outcomes.

• Lead structured requirements-gathering activities with enterprise customers, internal product teams, commercial stakeholders, suppliers, channel partners, and end users.
• Develop and maintain customer personas, journey maps, use cases, process flows, and product requirement documentation.
• Translate business and customer needs into clear epics, features, user stories, acceptance criteria, and non-functional requirements.
• Facilitate discovery workshops, stakeholder interviews, design sessions, proof-of-concept reviews, and solution-validation activities.
• Balance competing requirements across customer segments, regions, payment channels, and product lines.
• Ensure requirements address usability, accessibility, performance, scalability, reliability, security, privacy, compliance, and operational supportability.
• Establish traceability between customer needs, business objectives, product requirements, delivery outcomes, and measurable benefits.
• Validate requirements with stakeholders and obtain appropriate business, technical,…