Sales Operations Analyst

Contract & Payout Operations Analyst

Duration: 12 Months

Location:
Austin, TX - 3 days / week

This role owns the day-to-day data inputs, tracking, reporting, and transactional execution that keep partner incentive and investment programs running:
Salesforce record hygiene, contract intake into internal tooling, supplier onboarding coordination, payout request submission and tracking, recurring report maintenance, and cross-system completeness checks. The work is high-volume, detail-intensive, and deadline-driven. A single mistyped field can hold up a partner payment, misstate a number in a leadership review, or fail a finance control. The ideal candidate finds genuine satisfaction in a clean, fully reconciled dataset - and in a payout that clears first-pass with no exceptions.

• Create, update, and maintain Salesforce records (accounts, contracts, incentive requests, payout records) with full field completeness.
• Run regular hygiene sweeps to identify blanks, stale values, duplicates, and mismatches.
• Input executed contracts and associated - entity, term dates, caps, approved amounts, GL account, cost center, project, purchasing category, supplier number - into Salesforce and adjacent internal tools, validating each field against the source document.

• Coordinate supplier setup and onboarding through internal procurement systems; track intake requests from submission through supplier record activation.
• Monitor onboarding and third-party assessment status, elevate blockers, and keep requesters informed of pipeline status.
• Maintain accurate supplier reference data - name, entity, status, supplier  - and verify consistency across procurement systems and Salesforce.
• Support contract, PO, and non-PO documentation requirements, maintaining a complete and audit-ready file trail.

• Prepare and submit payout requests with complete, correctly formatted supporting detail, including invoice descriptions, amounts, currency, dates, coding, and required attachments.
• Perform pre-submission validation to confirm payout amounts fall within contract caps and approved amounts, accounting codes match the parent budget, and the entity matches the contract.
• Track payouts end-to-end from request through approval to payment, maintaining a single source of truth for status and aging.
• Diagnose and resolve rejections and exceptions at root cause, resubmit, and document recurring patterns for prevention.
• Reconcile paid amounts against approved and contracted amounts, escalating variances with supporting detail.
• Partner with Revenue Accounting, Deal Operations, and Finance on documentation requests and month- and quarter-end close support.

• Maintain recurring trackers, dashboards, and status reports on a fixed cadence; refresh inputs, reconcile against source systems, and flag variances.
• Produce payout and budget utilization reporting - committed vs. approved vs. paid vs. remaining - at partner, program, and portfolio level.
• Run structured completeness checks against defined criteria before records advance a stage; produce exception lists identifying gaps and owners.
• Reconcile entity data across Salesforce, contract records, procurement and supplier systems, finance systems, and trackers.
• Manage lists, picklists, templates, access requests, intake forms, and queue configuration in internal tools, and document their operation.
• Own open-item logs and follow up with stakeholders on outstanding inputs.
• Maintain current, step-by-step SOPs for all recurring processes as tooling evolves.

• 1-3 years of experience in operations, sales/revenue operations, contract administration, procurement, AP/AR support, data entry/QA,…