Chief of Staff

Way is building the AI, data, and infrastructure layer for the experience economy.

As artificial intelligence automates labor and people reclaim time, the shift toward spending on experiences over things only accelerates. Way sits at the center of that shift as the platform, intelligence layer, and curated marketplace on which experiences are created, distributed, and sold.

Founded in 2020 and headquartered in Austin with offices in Paris and San Francisco, Way built the category of experiences in hospitality from the ground up, during a pandemic that had shut the industry down. Leading global travel, retail, lifestyle, and hospitality brands leverage Way, including Hyatt, Hilton, Alaska Airlines, Aspen, Piaget, and countless others.

Way’s position is layered by design: a proprietary data network built on millions of experiential data points, the system of record for experiential operations, an e-commerce layer embedded directly into partners’ customer journeys, and a marketplace through Partner Exchange, where brands across hospitality, travel, lifestyle, and retail co-create and co-sell experiences with one another. Every brand that joins makes the network more valuable to every brand already on it.

That combination of data, workflow, distribution, and network effects is not something that can be vibe-coded into existence. It compounds. It is what positions Way as the durable infrastructure for the experience economy regardless of how the technology landscape evolves.

Way is backed with $22m in capital from Tiger Global and strategic family offices and angel investors. The company has mid-8 figures of ARR from a global enterprise customer set, with outstanding growth and efficiency metrics.

We’re looking for a highly motivated Chief of Staff to join our team s individual will work directly with our COO and cross-functional teams to own internal reporting, lead analytical deep-dives, and help Way scale more effectively. The ideal candidate is a data-driven problem-solver with strong business intuition and a bias for action. This is a high-visibility role with significant ownership across strategic operations, revenue operations, internal tooling, and performance tracking.

• Work closely with the COO to support high-priority strategic and operational initiatives
• Own internal performance metrics and reporting infrastructure across departments
• Build and maintain internal databases to ensure high-quality, scalable business intelligence
• Lead deep-dive analyses to inform decision-making across product, ops, and customer success
• Identify process bottlenecks and recommend scalable, data-backed solutions
• Design frameworks to track key company KPIs and strategic objectives
• Partner cross-functionally to implement dashboards and streamline access to insights
• Take on high-impact projects with little guidance and see them through from idea to execution

• 3-5 years of experience in consulting, data analytics, investment banking, high-growth startups, or similar
• Strong analytical foundation with experience using Excel, PowerPoint, and internal BI tools
• Ability to independently structure complex problems and communicate insights clearly
• Demonstrated self-starter with grit, adaptability, and a strong sense of ownership
• Comfortable operating with minimal direction in fast-paced, ambiguous environments
• Excellent written and verbal communication skills
• Experience with SQL, Tableau, Looker, or similar tools is a plus
• Hands-on experience with Hub Spot or similar CRM tools preferred
• Prior experience in SaaS, B2B tech, or hospitality & travel is a plus, but not required

Way is a company for people who want to do the best work of their careers at a technology company and…