Network Program Manager, Preventative Maintenance

Network Program Manager, Preventative Maintenance

Remote

At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

The application window will be open until at least October 18th, 2026
. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

Managing critical physical, electrical, and environmental infrastructure across central offices and fiber huts requires dedicated operational governance, vendor alignment, and rigorous change management. The Network PgM - Preventative Maintenance Manager serves as the primary operational coordinator and Tier-1 escalation lead for national hut facility preventative maintenance programs.

This role bridges high-level facility maintenance strategies with daily field execution—leading vendor partners, enforcing standard Methods of Procedure (MOP), submitting and tracking Change Management tickets, and managing emergency break/fix escalations across multiple regional markets.

• Partner Alignment: Lead weekly operational syncs with primary maintenance contractors (e.g., Pearce Services) to review site maintenance progress, pending quotes, and operational blockers.
• Schedule & Dispatch Coordination: Oversee site dispatching across multiple regional markets (e.g., Austin, Nashville, Charlotte, Raleigh-Durham, San Antonio). Ensure vendor field technicians are properly paired with gFiber site escorts when required.
• Onboarding & Training: Facilitate system access, onboarding, and workflow training for vendor administrative staff, focusing on work order creation, ticketing and billing compliance.

• Ticket Generation & Workflow Lifecycle: Create, assign, and manage Network Scheduled Maintenance tickets within Service Now for all scheduled hut facility maintenance.
• Lead Time Compliance: Enforce strict adherence to change control policy windows (minimum 72-hour advance lead time prior to work execution).
• MOP Execution & Approval: Maintain, distribute, and enforce standardized Methods of Procedure (MOP) detailing generator servicing, HVAC filter/coolant maintenance, battery health checks, and ATS inspections. Ensure all MOPs are submitted to gFiber sponsors and shared with NOC () prior to window opening.
• First-Level Escalation POC: Serve as the primary point of contact for vendor technicians and local market teams encountering site deficiencies during PM sweeps.
• Break/Fix & Remediation Management: Identify site failures (e.g., failed ATS motherboards, faulty breakers, coolant/oxygen sensor failures, degraded battery strings) and initiate reactive break/fix work orders.
• Emergency Dispatching: Coordinate rapid vendor dispatch for emergency hardware replacements and roll-up generator deployments during commercial power outages or major hardware incidents.

• Bachelor's degree or equivalent practical experience.
• 3 years of experience in telecommunications infrastructure, central office/fiber hut operations, or critical facility operations management.
• Proven track record leading external vendor contracts, managing field service operations, and facilitating cross-functional team syncs.
• Experience with enterprise ticketing and change management platforms (Service Now, or equivalent).
• Functional understanding of critical hut infrastructure:
• Pow…