Onboarding & Maintenance Specialist

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you’ll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy.

Our five Behaviors—Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together—help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

The Onboarding & Maintenance team plays a critical role in helping lodging partners successfully launch and grow on the Expedia Group platform. We work closely with hotel partners, vacation rental property managers, and strategic connectivity providers to ensure properties are accurately configured, enabled, and optimized for success.

As an Onboarding & Maintenance Specialist, you will serve as a trusted operational partner throughout the onboarding journey, collecting and validating property information, configuring products and settings, supporting partner enablement, and ensuring a seamless experience for both partners and travelers. This role combines partner-facing collaboration with data-driven operational execution and requires strong attention to detail, analytical skills, and advanced Excel capabilities.

In This Role, You Will Manage the onboarding of new API-connected lodging partners and support the conversion of existing partners to new connectivity solutions. Partner directly with hotels, vacation rental property managers, and connectivity providers to collect, validate, and maintain accurate property information. Configure and enable products and services for partners, including room types, rate plans, property settings, amenity information, content, and merchandising opportunities.

Support ongoing property maintenance activities to ensure listings remain accurate, competitive, and aligned with Expedia Group standards. Utilize advanced Excel tools, including Pivot Tables, VLOOKUP/XLOOKUP, formulas, and macros, to analyze, validate, and manage large volumes of partner and property data. Launch and maintain merchandising campaigns in partnership with commercial teams. Track, analyze, and report on key operational metrics, including onboarding timelines, productivity measures, and service-level performance.

Communicate project updates, status changes, and key milestones to partners and internal stakeholders. Collaborate with cross-functional teams to troubleshoot partner issues, resolve data discrepancies, and ensure a successful onboarding experience. Identify opportunities for process improvement and operational efficiencies that enhance partner satisfaction and team effectiveness. Support strategic initiatives that help partners maximize the value of Expedia Group tools, products, and capabilities.

Experience in partner operations, onboarding, client services, account management, project coordination, or a similar partner-facing role.

Strong proficiency in Microsoft Excel, including experience working with large datasets and advanced functions such as Pivot Tables, VLOOKUP, formulas, and macros.

Demonstrated ability to analyze data, identify trends, and ensure accuracy across large volumes of information.

Experience collaborating with external business partners and managing multiple priorities in a fast-paced environment.

Strong problem-solving and analytical skills, with the ability to investigate issues and recommend effective solutions.

Experience with Salesforce, Outlook, Slack, Jira, or similar business tools preferred.

Excellent verbal and written communication skills, with the ability to effectively engage partners and collaborate across cross-functional and global teams.

Strong organizational and project management skills, with careful attention to detail.

Ability to quickly learn new systems, tools, and operational processes.

Experience measuring operational performance, reporting results, and driving continuous process improvement.

Self-motivated, adaptable, and comfortable working in a dynamic environment with evolving priorities.