Director, Business Operations

The Company Pay Pal  has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.

Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk.

We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We are looking for a strategic and collaborative Director of Business Operations to lead the business operations functions of our growing business in the Americas region. This is a high-impact leadership role responsible for ensuring our operating model functions effectively, enabling the business to scale with confidence and clarity.

You will act as a key partner to the SVP of the Americas supporting the execution of strategy and serving as a trusted advisor to translate vision into operational delivery. You will work across commercial and operational teams to ensure alignment, support execution, and turn insights into action to drive performance and growth.

Job Description:

Essential Responsibilities:

Establish overall business or technical strategy for the business operations of aligned organization.

Influence decisions as an advisor or counsel to business leadership.

Drive strategic objectives and ensure resources are effectively allocated.

Provide oversight and support for planning and management of financial, budget, and headcount targets.

Act as a liaison between business leadership, staff, and other key partners.

Optimize workflows and drive process improvements to enhance organizational performance.

Drive and monitor Objectives and Key Results (OKRs) to address gaps in business and operations.

Minimum Qualifications:

10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities &

Preferred Qualifications:

Key Responsibilities Strategic Support for Commercial Execution
- Support the SVP of Americas in overarching topics such as strategy formulation and priority setting for the business Partner with segment leads across Enterprise, SMB and Consumer to provide insights and support, enabling growth, market responsiveness, and improved customer experience.

Insights-Driven Decision Making
- Leverage data and business intelligence to drive informed decisions, identify risks and opportunities, and support executive-level planning.

Develop and implement strategic plans and initiatives to improve business processes and drive growth. Identify and implement operational efficiencies to increase productivity and reduce costs.

Performance Management
- Define and leverage key…