ITSM Process Improvement Manager
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-10-28
Listing for:
Genius Road, LLC
Full Time
position Listed on 2026-10-28
Job specializations:
-
Business
Change Management, Business Systems & Technology Analysis, Business Analyst
Job Description & How to Apply Below
Overview
We are seeking an experienced Process Improvement Manager to lead enterprise process engineering and operational optimization initiatives supporting digital transformation efforts. This role will evaluate current-state workflows, identify inefficiencies, and deliver data-driven improvement strategies aligned with technology solutions.
Location: Austin, TX (Hybrid)
Contract: 12 Months (with potential extension)
* extensive background check required *
Required Qualifications- 8+ years in process engineering or business process improvement
- 5+ years evaluating and optimizing workflows
- Six Sigma Black Belt certification
- Experience leading large-scale process transformation initiatives
- Proficiency in process modeling tools (e.g., Visio)
- Strong stakeholder engagement and facilitation skills
- Some experience in regulated environments, Lean certification, familiarity with automation/low-code tools is highly desirable
- Conduct end-to-end process reviews across functional areas
- Document “As-Is” and design optimized “To-Be” workflows
- Perform gap and root cause analysis (Lean/Six Sigma methodologies)
- Develop KPIs and performance metrics to measure impact and ROI
- Translate optimized processes into functional and non-functional requirements for modular or low-code solutions
- Facilitate stakeholder workshops and collaborate with IT and operations teams
- Deliver executive reports, improvement roadmaps, and final recommendations
Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
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